Overview

As a Solutions Architect at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

Key Responsibilities

• Product Knowledge: Develop mastery of your assigned product(s) from a usage perspective. Explain, develop and document best practices, understand business cases addressed by the product and its features, and recognize what healthy adoption of the tool looks like.
• Customer Adoption: Act as a point of contact to ensure customers are fully equipped to utilize Litera’s products effectively. Create documentation on how to take advantage of new or underutilized features or practices. Empower firms with your knowledge and the tools necessary for success. Identify additional use cases for our customers to get value out of the product they currently own.
• Pre-Sales Technical Support: Collaborate with the sales team to address technical questions during the sales cycle. Provide expert guidance on implementation approaches, technical requirements, and best practices to prospective customers. Assist in solution demonstrations tailored to specific customer needs.
• Implementation Planning: Help potential customers understand implementation timelines, resource requirements, and integration considerations. Develop high-level technical roadmaps that align with customer business objectives.
• Implementation Partner Support: Provide technical guidance, training, and best practices to implementation partners to ensure successful onboarding of our software. Act as a technical liaison between partners and internal teams to resolve complex implementation challenges. Enable partners to deliver high-quality implementations that drive customer satisfaction.
• Proactive Outreach: Regularly engage with customers to anticipate their needs, identify underused features, and drive product adoption. Initiate contact and build relationships rather than waiting for customers to reach out.
• Usage Analysis: Consistently monitor and analyze customer usage data to identify trends and opportunities for increased engagement. Your insights are crucial for tailoring our approach to meet customer needs.
• Renewal Management: Work with the CSMs and renewals team to identify and mitigate churn risk as well as spot growth opportunities. Your proactive efforts ensure smooth transitions and high retention rates.
• Improving Customer Sentiment: Focus on enhancing customer sentiment by addressing their concerns, offering tailored solutions, and showcasing the value of Litera’s products. Address escalations relating to product usage and adoption. Turn customers into loyal advocates.
• Feedback Loop: Actively collect and communicate customer feedback to internal teams, contributing to product improvements and innovations. Serve as a conduit for information flow to and from the firm regarding your assigned product, assist in creating documentation when needed, and shepherd technical requests.
• Technical Solution Design: Develop technical solution designs that address specific customer challenges and requirements. Provide guidance on system architecture, integrations, and customizations.
• Travel: As a customer-facing resource, participate in on-site meetings and events and expect some level of travel.
• Track Time and Effort: Track core activities in the designated Company tracking system. Maintain detailed records of all customer engagements, interactions, and outcomes. This tracking is essential for measuring success, refining strategies, and ensuring consistent follow-up.

Qualifications

• 6-8+ years of experience in legal technology with experience at a law firm and/or legal tech SAAS company required.
• Comprehensive understanding of the law firm technology ecosystem, including how core systems integrate and interact, and insight into emerging legal tech trends.
• Demonstrated ability to confidently present complex technical solutions and strategic recommendations to executive stakeholders, including tailoring messaging to align with business priorities and influence decision-making.
• Strong leadership skills with a demonstrated ability to manage enterprise-level projects and coordinate team efforts.
• Proven ability to establish best practices, mentor colleagues, and oversee partner performance to ensure consistent delivery quality and high-value customer outcomes.
• Thrives in agile environments where priorities shift rapidly in response to market opportunities and customer needs, maintaining focus, flexibility, and effectiveness amid change.
• Ability to strategically balance external customer needs with internal business objectives, ensuring solutions drive client success while supporting scalable, efficient, and sustainable company outcomes.
• Passion for driving customer success with excellent communication skills and a tenacious approach to problem-solving.

We are expanding our team, and you could be a great fit at our company. Empower law firms with Litera's cutting-edge Foundation platform solutions. If you're a strategic thinker with 6–8+ years in legal tech, ready to drive adoption and deliver impact—this is your next move.

Please share your resume at seema.agarwal@litera.com

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Consulting, and Sales
• Industries

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