Overview

Join to apply for the Solutions Engineer role at Twilio.

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our remote-first culture and global inclusion mean you can be part of a vibrant team with diverse experiences making a global impact each day. Your career at Twilio is in your hands.

See yourself at Twilio: Join us as our next Solutions Engineer on Twilio’s Digital Sales Communications team.

About the Job

This position enables our customers to build the future of communications. The Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment. Twilio’s Solutions Engineers are responsible for delivering the technical win and best product fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers by understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present interactive, complex and engaging customer product demonstrations to showcase the capabilities of Twilio’s Communications Products, while forming strong relationships with both technical and nontechnical stakeholders.
• Be hands-on, high-energy, passionate, and a creative problem solver, with the ability to lead others to success.
• Take initiative to identify and solve problems for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations.

Qualifications

Twilio values diverse experiences and encourages everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio.

• Required:
• 3+ years of pre-sales experience selling complex, technical products or 3+ years of professional experience supporting technical products with customer-facing experience in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller who can communicate complex topics to multiple levels of audience.
• Ability to understand a customer’s communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of: Backend (Java, C#, Node.js, Python, PHP); Web development (JavaScript, HTML/CSS, React/Vue/Angular); Experience building with REST APIs.
• Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience.

Desired

• Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience with sales methodologies.

Location

This role will be remote AND based in the United Kingdom.

Travel

We anticipate approximately 10% travel to connect in-person with customers and colleagues.

What We Offer

Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Twilio Magic

Twilio thinks big. We like to solve problems, take initiative, pitch in when needed, and try new things. We empower employees to build positive change in their communities through volunteering and donation efforts.

Ready to unleash your full potential and do your best work? Apply now. If this role isn’t what you’re looking for, consider other open positions.

Equal Opportunity

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, pregnancy, childbirth, reproductive health decisions or related medical conditions, sexual orientation, gender identity or expression, age, protected veteran status, disability, genetic information, political views or activity, or other legally protected characteristics. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Twilio participates in the E-Verify program where required by law.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Quality Assurance, Information Technology, and Engineering
• Industries: IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications

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