Specialist: Customer Business Operations

Application Deadline: 23 December 2025

Department: Revenue Operations

Employment Type: Full Time

Location: UK

Reporting To: Senior License and Contract Administrator

Description

Key Responsibilities

• Serve as the primary liaison between customers and internal teams to ensure smooth delivery of solutions.
• Follow standard operating procedures (SOPs) to drive efficiency and consistency across the customer lifecycle.
• Collaborate cross-functionally with Sales, Customer Success, Finance, and Product teams to align on goals and resolve customer issues promptly.
• Own and improve customer onboarding, customer engagement and renewal processes to maximise satisfaction and retention.
• Maintain and manage customer data.
• Monitor key performance indicators (KPIs) related to customer operations and report on progress to SVP Revenue Operations
• Support the rollout of tools and automation to boost efficiency to maintain and improve customer satisfaction.
• Lead or contribute to projects that enhance customer satisfaction, revenue growth, or operational scalability.

Skills, Knowledge and Expertise

• High level of numeracy
• Understanding of basic business processes.
• Excellent communication and stakeholder management abilities.
• Analytical and problem-solving skills, with the ability to turn data into actionable insights.
• Highly organized, adaptable, and able to thrive in a fast-paced environment.
• A customer-first mindset and a passion for delivering outstanding service.
• Well organized and ability to manage own workload.
• Good communication skills and attention to detail.

• 3 – 5 years of relevant experience

• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and operational tools.
• Previous experience with ERP.
• Experience in an office environment.

Benefits

• Competitive rewards package
• Hybrid working arrangement
• Group Income Protection
• Life Assurance
• Employee Assistance Program