Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech-enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

This role will be within our Private networks. We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

Want to come and be a part of it?

Just to note, this is a hybrid position which will involve you being part of an on-call rota with occasional meetings in Warwickshire. Due to the nature of the on-call, you must hold a valid driver’s license with reasonable access to a vehicle.

What will you be doing?

• You’ll have the ability to act as the on-site technical expert
• You’ll be operationally monitoring & management of Voice/Data network and associated systems.
• You’ll be providing 2nd line support to resolve faults and carry out changes on the networks.
• You’ll be providing technical and fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues.
• You’ll be part of a 2nd/3rd line technical support & delivery team focused on complex technical delivery activities supporting specific areas of customer services.

Other duties will be

• Complex delivery in line with customer SLAs
• Active participation in the customer governance cycles
• Accurate resource planning and forecasting
• Complex incident management (technology and solution-based)
• Root cause analysis for major incidents and escalated faults

What you’ll bring

• Knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLANs, Cisco Call Manager
• Knowledge of security best practices
• Experience in an operational environment, preferably in a ‘complex technology delivery’ role
• Comprehensive knowledge within primary technology field
• Strong knowledge of multi-technology solutions
• A broad understanding of dependent technologies

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme
• Online GP service, 24/7
• Employee assistance programme
• My Rewards portal, access to retail discounts
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition scheme

In addition, this role offers:

• Health Care Cash Plan for medical expenses
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded!
• Overtime / Call out

Please note: Occasionally, job adverts might close before the stated closing date. Apply early to ensure consideration.

Successful candidates may be subject to third-party background checks, and some roles require drug and alcohol testing.

We aim to be an employer of choice, supporting diversity and talented individuals, including army veterans. Our values are responsible, open, together, and ambitious, guiding our culture and work ethic.

We offer industry-recognized programs, training, and development opportunities for all career stages.

It’s an exceptional time to be part of M Group.