Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Responsibilities

Client Program Delivery & Execution

• Own end-to-end delivery accountability for all client projects across Services including timeline, scope, quality, and margin.
• Ensure consistent execution against delivery standards, including methodology, reporting, and change control.
• Lead program reviews to drive visibility, mitigate risk, and ensure client commitments are consistently met or exceeded.
  
  

• Oversee the full client portfolio with real-time visibility into project health, financial performance, and resource alignment.
• Drive revenue retention and margin improvement by enforcing forecasting, scope management, and financial discipline.
• Partner with Finance and Sales to ensure accurate capacity planning, cost control, and delivery profitability.
  
  

• Serve as the senior escalation point for complex delivery issues and drive swift, client aligned resolution strategies.
• Implement and manage governance frameworks across all programs including risk tracking, milestone reviews, and stakeholder alignment.
• Coordinate with cross-functional leaders to remove roadblocks and maintain program momentum.
  
  

• Lead, mentor, and scale a high-performing team of project and program managers; oversee staffing strategy and performance management.
• Set the cultural tone for delivery by instilling ownership, accountability, and a growth mindset.
• Build strong succession planning, upskilling, and leadership development programs within the delivery function.
  
  

• Identify and deploy tooling, workflows, and automation that improve predictability, reduce cost, and elevate delivery quality.
• Champion the use of AI and intelligent systems to enhance program management, reporting, and risk mitigation.
• Continuously assess delivery metrics and root causes; lead retrospectives and embed learnings into future delivery strategy.
  
  

• Partner with Sales, Product, Support, and Customer Success to ensure a seamless client experience across all delivery stages.
• Contribute to strategic planning and growth initiatives with a delivery lens—ensuring Medable scales with excellence.
• Maintain deep awareness of market trends, client expectations, and the evolving competitive landscape.
• Other duties as assigned.
  
  

• 12+ years of progressive leadership in project, program, or delivery management within SaaS, healthcare, or life sciences or a combination of education and experience.
• 10+ years managing large client portfolios with full P&L responsibility, including cross-functional teams and global delivery models.
• Proven success leading organizations of 50+ personnel, including direct management of senior leaders and matrixed teams.
• Direct experience in decentralized clinical trials, eCOA/eConsent, or digital health technology.
• Prior ownership of third-party vendor relationships, including BPO and offshore delivery centers.
• History of improving delivery KPIs (e.g., on-time delivery, utilization, client satisfaction, margin).
  
  

• Executive presence with excellent verbal, written, and presentation skills.
• Data-driven operator who thrives in structured delivery environments.
• Expert in project and portfolio management frameworks (PMP, Agile, Scaled Agile).
• Strong financial and business acumen with ability to link delivery performance to company outcomes.
• Proficient in tools such as JIRA, Salesforce, Smartsheet, Google Suite, and ERP platforms (e.g., NetSuite).
• Inspiring people leader and cross-functional collaborator.
• Strategic thinker with high accountability and bias for action.
  
  

• Bachelor’s degree in Business, Technology, or related field required.
• Master’s degree or MBA preferred.
• PMP, PgMP, or Agile certification are highly preferred.
  
  

• Occasional travel required (up to 15%) for client meetings, leadership sessions, and onsite delivery reviews.
  
  

• Remote from the start, we believe in a flexible employee experience
  
  

• Competitive base salaries
• Annual performance-based bonus
• Stock options for employees, aligning personal achievements to Medable's success
  
  

• Comprehensive medical, dental, and vision insurance coverage
• Carrot Fertility Program
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
• Wellness program (Mental, Physical and Financial)
  
  

• Peer-to-peer recognition program, celebrating achievements and milestones
  
  

• Volunteer time off to support causes you care about
  
  

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

Referrals increase your chances of interviewing at Medable, Inc by 2x

Get notified about new Senior Director Supply Chain jobs in United Kingdom.

Associate Director - Operations & Supply Chain Centre of Excellence (ENR)

Director or Sr. Director of Partnerships (U.S. & Global Markets)

Greater Manchester, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.