Overview

Sr. Product Success Manager (for product managers who want to guide other product teams)

Join to apply for the Sr. Product Success Manager (for product managers who want to guide other product teams) role at Aha!

This is a unique role. Product management experience is a must-have. You prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your expert support.

Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are a self-funded, profitable, 100% remote, high-growth SaaS company.

Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

Responsibilities

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Delivering responsive customer service using our proven frameworks
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Helping customers integrate Aha! software with their existing tools (e.g., development systems)
• Sharing customer feedback internally
• Testing new product functionality as needed
• Mentoring newer team members as they lead demos, share best practices, and help customers with integrations

Requirements

You work hard and have a history of making a positive impact. Fast-paced and high-growth technology companies are where you thrive. You are happiest when you can work directly with customers alongside a team of fellow high achievers. You have recently worked in product management or a similar role that was directly responsible for building software. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated customers energizes you. You also have:

• Six+ years' experience defining, managing, or launching new functionality at a growing software or technology company
• Influenced or defined the detailed go-to-market process used to achieve product and business goals
• Learned complex software applications and workflow methodologies
• Written clear instructions to answer questions and explain best practices
• Independently resolved hard challenges

Grow with us

Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. It is why we joined Aha! and how we achieve our very best.

We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.

• The base salary range for this role in the U.S. is between $100,000 and $170,000
• Cash-based compensation also includes profit sharing, and we contribute a percentage of your total pay each month toward your retirement
• Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums)
• Up to 200 hours of paid time off a year
• 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
• Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
• Volunteer opportunities throughout the year

Base salary and total compensation are dependent upon many factors, including skills, experience, and relevant past roles.