Overview

Sr. Product Success Manager (for product managers who want to guide other product teams) at Aha! – a fully remote, self-funded, profitable SaaS company. Product management experience is required. Preference for working with customers 100% of the time rather than defining requirements and guiding development work. Our customers rely on expert support.

Our team is fully remote and spread across time zones. We serve top customers and focus on delivering value through consultative support and best practices in product management and roadmapping.

Responsibilities

• Guide the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Deliver responsive customer service using our proven frameworks
• Guide customers from initial demo to active subscription, through procurement, legal, and security processes
• Learn and share best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Help customers integrate Aha! software with their existing tools (e.g., development systems)
• Share customer feedback internally
• Test new product functionality as needed
• Mentor newer team members as they lead demos, share best practices, and help customers with integrations

Qualifications

• Six+ years' experience defining, managing, or launching new functionality at a growing software or technology company
• Influenced or defined the go-to-market process used to achieve product and business goals
• Experience with complex software applications and workflow methodologies
• Ability to write clear instructions to answer questions and explain best practices
• Ability to independently resolve hard challenges

About Your Experience

You work hard and have a history of making a positive impact. You thrive in fast-paced, high-growth technology companies. You enjoy working directly with customers alongside a team of high achievers. You have recently worked in product management or a similar role directly responsible for building software. You prefer working with customers rather than defining requirements and guiding development work, and you are energized by showcasing advanced technology to sophisticated customers.

Compensation and Benefits

• The base salary range for this role in the U.S. is between $100,000 and $170,000
• Cash-based compensation includes profit sharing; a percentage of total pay is contributed toward retirement
• Medical, dental, and vision plans (many teammates have premiums covered)
• Up to 200 hours of paid time off per year
• Parental leave and care/bereavement leave
• Up to $1,000 annually for third-party education, plus paid learning time
• Volunteer opportunities throughout the year

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Product Management and Marketing
• Industries: Software Development