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Store Design Manager, FTC – 12 months maternity leave cover

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

We’re looking for an experienced design professional to step into a pivotal maternity cover role shaping the future of Costa Coffee’s UK&I store experience. As the creative lead for new and existing store formats, you’ll bring our brand to life through innovative design, customer-focused layouts, and seamless project delivery. This is a high-impact opportunity to influence how millions experience Costa — from concept to completion — while collaborating with expert teams and trusted partners to deliver spaces that look incredible and perform brilliantly.

We value curiosity, inclusivity, and a problem-solving mindset. If you thrive in a fast-paced, global environment and are excited to make a meaningful impact, we encourage you to apply.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

What you’ll do

• Lead the creation and delivery of innovative, brand-aligned and cost-effective in-store design solutions — from concept visuals to fully realised store environments.
• Collaborate with internal teams and external partners — including design agencies, suppliers and project managers — to bring projects to life across new store openings and refresh programmes.
• Act as the UK&I Design Ambassador, ensuring consistent application of the Costa brand across all formats while supporting tenders, bids and global brand standards.
• Use your design expertise and technical skills (AutoCAD, Vectorworks, Adobe Suite) to develop and present compelling design proposals, visuals, storyboards and sample boards to key stakeholders.
• Champion creativity within budget, visiting stores to brief suppliers, review works and deliver design solutions that balance innovation, practicality and commercial value.

Who you are

• A proven background in retail or hospitality store design (3+ years), with experience delivering creative, customer-centric spaces across multi-site portfolios.
• Technically skilled designer, proficient in AutoCAD (Vectorworks and Photoshop desirable), with a sharp eye for detail and the ability to bring concepts to life.
• Strong commercial and construction awareness, understanding how design influences customer behaviour, operational flow and overall brand experience.
• Collaborative project leader, confident managing suppliers, agencies and partners while driving results across a complex, matrix organisation through influence and relationship-building.
• Organised, creative and adaptable, capable of balancing design innovation with practical, cost-effective solutions that meet business and customer needs.

So, why Costa?

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

Location

Hybrid – London. Required to attend our London office 2 times a week with travel to suppliers and stores.

Contact

For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com.

Diversity & Inclusion

We believe in living life with heart – and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment—one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand.

Our Values

Grounded in our core values—Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players—we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.

Seniority level

Associate

Employment type

Full-time

Job function

Design

Industries

Retail, Food and Beverage Retail, and Hospitality