Overview

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Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. We are building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous… it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As the Client Partner, you will combine the commercial acumen of an account manager with the strategic thinking of a consultant. You will quickly establish trust, unlock valuable insights, and guide customers towards a clear plan of action. This role emphasizes a deep, immersive focus on a small number of high-value accounts to ensure long-term retention and growth.

Key Responsibilities

• Access and Influence Decision-Makers: Give key decision-makers a reason to engage with us and use that access to ensure Bloomreach is a core component of their future plans.
• Understand Client Business in Detail: Develop a deep understanding of the customer’s structure, performance, market conditions, opportunities, and risks.
• Serve as an Industry Thought Leader: Articulate “what’s next” in the customer’s industry and craft a plan to help them achieve it using Bloomreach.
• Go Beyond Technology: Support the customer in establishing new structures and ways of working that enable them to fully leverage Bloomreach’s capabilities.
• Retention and Growth Focus: Recognise competitive risks associated with long-term accounts and prioritize retention activities while identifying and unlocking growth opportunities.
• Other Core Responsibilities: Own Key Account Relationships, ensuring sustained growth, strong retention, and successful renewals; Contract Renewal & Negotiation to secure favorable terms; Collaborate Internally with teams across Customer Success, Technical Services, Business Services, and Support to deliver seamless customer outcomes.

You Have

• 7+ years of experience in Account Management, Customer Success, Sales, or Consulting leading large enterprise customers.
• Strong understanding of account planning, leveraging ecosystems, and building relationships with C-level and senior executives.
• Proven ability to retain long-term accounts while driving incremental growth.

More things you’ll like about Bloomreach

Culture

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• Defined values and behaviors embedded in processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• Flexible working hours to accommodate your working style.
• We work virtual-first with Bloomreach Hubs across three continents.
• Company events to experience the global spirit and future plans.
• Volunteer days: every Bloomreacher can take 5 paid days off to volunteer.
• Glassdoor and Comparably culture ratings reflect strong employee sentiment.

Personal Development

• People Development Program with personal development workshops and competency maps.
• Resident communication coach available to help navigate work-related communications and decision-making challenges.
• Leader Development Program for managers with feedback, coaching, and follow-up check-ins.
• Bloomreachers have a $1,500 annual professional education budget for education products.

Well-being

• Employee Assistance Program with counselors for non-work-related challenges.
• Calm subscription for sleep and meditation.
• DisConnect days: an additional day off each quarter to unwind with loved ones.
• Opportunities for sports, yoga, and meditation.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.

Compensation

• Restricted Stock Units or Stock Options, depending on role, seniority, and location.
• Company performance bonus participation.
• Employee referral bonus up to $3,000 after start.
• Celebration of work anniversaries.

Excited? Join us and transform the future of commerce experiences!

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