About the job

About True

True is a global platform of companies that optimizes value creation. As one of the fastest-growing organizations in the talent advisory space, True places executive talent, assesses business leaders, creates diverse and inclusive networks, and uses innovative technology to advance executive talent priorities. Our clients include innovative growth brands backed by leading venture capital and private equity firms as well as established public and private organizations.

With offices in North America, EMEA, LATAM and APAC, our team of industry and functional experts leverage their deep networks to connect companies with leading talent to transform businesses and industries. True was recognized as a 2022 best workplace by Inc. Magazine for the 3rd year and is North America’s sixth largest firm in the industry according to the recently published Hunt Scanlon annual ranking.

True was founded on the belief that doing good is the pathway to doing well. Our growth and success are a by-product of our values—treating people right, listening to new ideas and keeping culture at the heart of our business.

About The Role

The Support Specialist role is responsible for implementing IT procedures and providing best practice solutions to the organization. The day-to-day responsibilities include troubleshooting hardware, software, and network issues while collaborating with the broader IT team to champion initiatives to end users. The candidate must have excellent communication skills to effectively interact with customers, listen to their needs, and respond to their inquiries or concerns . This role is hybrid, with 3 days on site in our London office.

The ideal candidate is a service-oriented problem solver, who uses a keen attention to detail to improve business processes. True is a mixed Windows and Mac environment but primarily Mac, so a strong background in macOS and MDM solutions like Jamf/Kandji is a must..

• Primary contact for Desktop Support/Tier 1 issues such as account access, application support, peripheral connectivity
• Troubleshoot profiles, policies, configurations with MDM tools
• Educate users on and troubleshoot conference room equipment
• Coordinate with Tier 2+ support for escalations and hardware lifecycle management
• Coordinate warranty repairs with Apple/Microsoft
• Reference and maintain internal department documentation
• Follow Security Team compliance requirements and relate those to end users

• Mac Admins with scripting knowledge and MDM experience preferred (Kandji).
• Experience working on an IT team, with prior Help Desk ticketing queue a bonus.
• Proficient with both Mac and Windows 10 operating systems.
• Excellent verbal and written communication skills.
• Flexible, personable attitude; able to work effectively with a team.
• Professional, white-glove approach to customer service
• Time management and prioritization skills.
• Familiarity with Google Workspace and Chrome Browser management.
• Experience with administration of any of the following platforms: Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService
• Bachelor’s or Associate's degree preferred.