Vacancy for Supporter Engagement Coordinator

Location: Bloomsbury / Hybrid

Role Summary

Supporter Engagement Coordinator
Development
Full-time, 41 hours per week (including one hour paid lunch break)
Permanent
£31,979 per annum
Application deadline: 12pm (midday) on Wednesday, 30 July 2025

About the role:

The British Museum is embarking on one of the most significant cultural redevelopment projects undertaken anywhere in the world. The Masterplan will transform the Museum for the 21st century while staying open, maintaining the founding commitment to keep the collection safe and accessible to the public for generations to come.

The successful candidate will support the engagement functions of the Development department for Members and supporters, including overseeing the production of e-communications, direct mail communications, the production of the Museum’s Magazine and Remus (our Young Friend’s publication), and broader engagement activities online, in print, and in person.

Key areas of responsibility:

• E-Communications: generating content for emails to Museum Members and supporters, managing the creation of weekly Members’ and Young Friends’ e-newsletters, and managing the welcome programme for new Members.
• Printed Communications: Drafting content for cover letters and inserts for the Magazine and What’s On mailings, drafting content for monthly renewal letters to Direct Debit and Cash payers, and overseeing production and delivery of donor card mailings.
• Data: Providing accurately suppressed and segmented data for mailings, with support from the Database Manager, and managing Membership lists and suppressions within the Museum’s email system.
• Publications: Conducting picture research for Magazine and Remus, liaising with authors, the Photographic department, and external sources as needed, and overseeing invoicing for all publication-related costs.
• Online Content: Ensuring Membership web content is up to date and overseeing upload and rights clearance for photography, video, or audio content.

About you:

• Degree or equivalent experience
• Prior experience in a marketing or fundraising team
• Strong written and visual communication skills with an understanding of marketing and fundraising principles
• Copyrighting and editing precision
• Able to prioritize and work to deadlines with multiple stakeholders
• Confident communication and presentation skills

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo, and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our virtual gallery.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and bank holidays.
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

For more information about this role, please see the job description.

The interviews are expected to take place on 13 August.

If you have any additional needs that we should be aware of to support you with your application, please provide details to bmrecruit@britishmuseum.org.

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We would typically see this role as working on site about 3 days a week.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.