Farringdon, London or Sittingbourne, Kent – hybrid working available

Are you ready to make a difference in the housing sector? Southern Housing is looking for a Survey Programme Coordinator to join our Strategic Asset Management team!

This role involves supporting our Home Condition Survey Programme and Digital Infrastructure Programme with essential administrative duties. You will be based at our offices in Farringdon or Sittingbourne, with flexibility to work from any of our offices as needed. Our minimum requirement is to work at least 2 days a week in the office, as agreed with your line manager.

Key Responsibilities:

Home Condition Survey Programme

• Be the friendly, empathetic first point of contact for customers with survey queries.
• Collaborate with the Call Centre, Housing Services Managers, and other colleagues to keep everyone informed about the survey programme.
• Proactively contact customers via mail merges, phone calls, and emails to schedule appointments, respond to CRM queries and complaints, and discuss surveys to reduce no-access rates.

Digital Infrastructure Programme

• Become the 'super user' and main administrator of systems like Apex, processing actions according to procedures.
• Lead effective communication with stakeholders, including residents, leaseholders, freeholders, internet service providers, and colleagues from various teams.
• Maintain accurate programme delivery data, including variations, snagging, and health and safety records, and coordinate with providers to obtain monthly reports on progress.

If you're passionate about housing and eager to make a real impact, apply now to help us create better homes and communities!

What you’ll need:

• Effective communication skills, both oral and written.
• Knowledge of current codes of practice, building regulations, health and safety legislation, standards, and materials.
• Experience in producing short-, medium-, and long-term plans aligned with stakeholder needs.
• Proficiency in IT tools and software such as Excel and Word to produce reports and correspondence.
• Highly organized and methodical in your approach.
• Ability to communicate clearly and effectively with customers and colleagues face-to-face, by phone, and in writing, using customer-friendly language.

Please include specific examples demonstrating how you meet these criteria in your supporting statement.

Note: We value authenticity in our recruitment process. Please ensure your application is personally written and not AI-generated, as AI-generated applications may not be considered.

Closing date: Sunday 1^st June 2025 at 23:59.

About us

Southern Housing puts residents at the heart of everything we do. With over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we provide affordable homes for over 167,000 people. We believe safe, secure, and affordable housing can transform lives.

A career with us offers daily opportunities to make a difference, face new challenges, and grow professionally.

What’s in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retail discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house training & career development
• Flexible working

Inclusion and Diversity

We strive to foster a diverse and inclusive culture where everyone is respected and valued for their unique contributions. We celebrate differences in thought, experience, and perspective, ensuring all colleagues feel comfortable, belong, and safe to be themselves at work.