Job Title:Field Motor Engineer TeamLeader - North
Contract Type:Permanent, Part Time, Full Time, Job Share option available
Salary Range:£36,000 - £54,000
Location:Home & Field Based(North)
Closing Date for applications:Thursday 21st August

Team Leader:We have a fantastic opportunityin our Motor Engineering team as a Team Leader for our Northern based fieldengineers.As a Team Leader you willbe responsible for all aspects of customer service and indemnity spend withinyour team. You will also be responsible for the monitoring of your team usingdepartment measures data to improve performance. Also ensuring that companyprocesses and compliance are adhered to.

As a Team Leader you will carryout annual and half-yearly performance reviews, be responsible for developingyour team, and for ensuring that suitable development plans are in place. As aTeam Leader you will monitor adherence to the complaints process and carry outroot cause analysis with a view to improving customer journey. You will alsorepresent your team, the department and/or their operations leader on newinitiatives, projects & process changes where required.

Main Responsibilities:

• Leadby Example: Motivate, coach, and develop ahigh-performing team of motor engineers, conducting regular performance reviewsand identifying training needs
• TechnicalExpertise & Compliance: Providehands-on support to ensure repair methods are followed and claims costs arecontrolled, while maintaining adherence to FCA, TCF, GDPR, and other regulatorystandards.
• PerformanceManagement: Drive data-led developmentconversations, maintain accurate staff records, and carry out monthly qualityaudits to meet operational and regulatory requirements.
• FraudPrevention: Ensure fraud is identified andinvestigated using all available techniques, protecting the integrity of claimshandling.
• Process& Cost Efficiency: Identify and embedimprovements that enhance customer outcomes, streamline operations, and reduceindemnity spend.
• OperationalOversight: Manage team workloadeffectively, prioritise tasks for maximum cost control, and communicatesuccesses and challenges to the Ops Leader.

Skills and experience:

• Leadership& Coaching: Proven ability to lead,motivate, and develop teams in line with the Ageas Leaders framework, includingperformance reviews and coaching
• Technical& Industry Expertise: Extensiveknowledge of motor vehicles, repair techniques, estimating, and fieldengineering, with IAEA membership and AQP accreditation
• Customer& Complaint Handling: Skilledin managing complex complaints, communicating with tact and diplomacy, andresolving engineering disputes effect
• Communication& Collaboration: Strong verbal and writtenskills, able to explain technical procedures clearly and work effectively withsuppliers, customers, and internal teams
• Commercial& Analytical Acumen:Commercially aware with the ability to interpret data, identify fraud, and useinsights to build team capability and control costs.
• Organisation& Resilience: Highly organised, adaptable tochange, and resilient under pressure, with strong prioritisation andproblem-solving skills.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve,Top Employerstatus in the UK.

Here are some of the benefits you can enjoy at Ageas:

Flexible Working- Smart Working @ Ageasgives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health- Dental InsuranceHealth Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.

Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family-Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.

Benefits for Them- Partner Life Assurance and Critical Illness cover.

Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.

Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.

Supporting you back to work- Returnto work programme after maternity leave.

About Ageas:
We are one of the largest car and home insurers in the UK.Our Peoplehelp Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of theRace at Work CharterandWomen in Finance Charter,member ofiCANandGAIN.As aDisability Confident Leader,we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience.If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please seeAgeas Everyone.

We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussingflexible working, including full-time, part-time or job sharearrangements.To find out more about Ageas, seeAbout Us.

Want to be part of a Winning Team? Come and join Ageas.

Click on the ‘Apply button’ to be considered.

Important Notice – Recruitment Scam Alert: We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process. Ageas will always ask you to make an application via our Company Websites and all legitimate Ageas job opportunities are listed on our official careers pages within. Communication will only come from verified Ageas email addresses and if you are unsure about the legitimacy of a job offer or communications you are receiving, please contact recruitment@ageas.co.uk with the subject FRAUD.