Team Leader

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Slater and Gordon are a legal services business powered by technology and led by people that support customers in every step of their case. Due to our continued success, we are now looking for a Team Leader to look after a team of telephony and customer support staff.

The Team Leader will support Advisors in their day-to-day role, and in a supervisory capability to manage performance in the team and ensure delivery of key performance indicators to ensure customer service standards are met.

You will be supporting team members with general administration, assistance with new enquiries, gathering documentation, photos and information a part of the intake triage process.

You will be responsible for ensuring a pro-active and high level of client care and compliance with the National Practice Standards.

Skills and Experience:

Understanding of clinical negligence law and practice.
Proficient in the use of Microsoft Office suite, including but not limited to Outlook, Word, Excel and relevant practice and business IT systems, particularly Partner & PIMS
Excellent oral and written communication skills and the ability to think logically and analytically
Ability to work under pressure and prioritise work from various stakeholders
Commercially aware and highly motivated
Proactive with good attention to detail
Excellent time management and organisational skills

Who are we?

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.

Our core and voluntary Benefits:

· Hybrid working – 2 days per week working in the office (must live a reasonable distance to commute to the office)

· 35 hours per week – Monday to Friday

· 25 days holiday allowance plus bank holidays

· Buy and sell annual leave up to 5 days

· Employee Referral scheme

· Aviva Digicare+ Workplace App providing you with services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and much more

· Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions

· Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury

· Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more

· Life Assurance cover

· Workplace pension

· Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel, and high street stores

· Christmas and Summer socials

· Free legal help and discounted lawyer led legal services

Your Professional Development

We will also support and encourage you with developing your career with an award- winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources.

Our Values

Like all great businesses, we strive to recruit the best people and uphold the highest legal standards.

Our people bring something a little different. We hire people who can challenge, remove roadblocks and deliver outstanding customer service.

That's why at Slater + Gordon we go further with our values. How we work is guided by the S+G Way. This means:

· We do what we say we will

· We don’t wait we create

· We own it, we sort it

· We respect and encourage each other

· We make time to live

The S+G Way defines the specific behaviours and actions that our colleagues and our customers care about the most. We know this, because our colleagues helped to create the way, through a series of interactive workshops and interviews.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Law Practice

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