Job Description

Technical Account Manager - DevOps Specialist

London - Hybrid (2 days per week in office) · Full-time · Senior

About the company

My client are rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.

About the Position

Technical Account Managers in my client are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.

Their Technical Account Managers are trusted advisors and consult their customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.

Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.

Responsibilities

• Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations.
• Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value.
• Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting.
• Know the Log Management/Observability markets well and be able to help customers by using the best technical practices available.
• Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs.
• Establishing relationships and engaging with technical counterparts to drive product adoption.
• Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs.
• Advocate internally for customer needs within and influence a product development roadmap.
• Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.

Requirements

• Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
• Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumo Logic, New Relic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
• Hands-on experience with Infrastructure as a Code (Terraform/Ansible)
• Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash)
• Hands-on experience with complex troubleshooting of Kubernetes and Docker container
• Good knowledge of Regex, Lucene, PromQL
• Good knowledge of Linux
• Experience in customer facing positions and excellent high energy customer-facing skills
• Excellent communication skills in English
• Strong presentation skills with the ability to establish credibility with executives
• High availability for fast response to customers
• Comfortable coding in any high-level programming (Java, Go, Python) - advantage
• BSc degree in Computer Science / Engineering - advantage
• Experience in SAAS B2B software companies - advantage

This role is located in London and is a hybrid role - 2 days per week in office and occaional travel to customers. My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK.

If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at ajones@itrpartners.co.uk