Technical Account Manager (TAM) - UK Remote

Technical Account Manager (TAM) - UK Remote

4 days ago Be among the first 25 applicants

• Act as the primary point of contact and advocate for our customers - obsessing over their needs and ensuring their success with our cloud platform.
• Oversee and prioritize incoming support requests, collaborating with technical support and engineering teams to ensure timely resolution. Provide hands-on assistance to troubleshoot issues, escalating complex cases as needed while keeping customers informed throughout the process.
• Partner with customers to plan and execute onboarding, data migration, and ongoing operational improvements.
• Conduct regular business reviews with customers to assess performance, identify opportunities for improvement, and align solutions with their evolving needs. Deliver clear, concise, and impactful communications to customers and internal stakeholders.
• Translate complex technical concepts into actionable insights, ensuring alignment and understanding.
• Stay ahead of industry trends and emerging technologies to proactively recommend innovative solutions to customers.
• Represent the voice of the customer internally, providing feedback to improve products, services, and support processes.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, or Cloud Support Engineer.
• Strong understanding of cloud architecture, DevOps practices, and tools such as Docker, Kubernetes, SLURM, CI/CD pipelines, or Infrastructure as Code (e.g., Terraform, CloudFormation).
• Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Experience with project management, cloud migration, or enterprise support is a plus.
• Demonstrated ability to manage complex support requests, anticipate customer needs, and develop innovative support systems to enhance service delivery. Must be able to manage multiple priorities in a fast-paced environment while maintaining a customer-first mindset.
• Startup Experience: Worked at an early-stage company (pre-Series A or Series A)
• System Design Expertise: Designed and implemented end-to-end systems (e.g., software, support, infrastructure, workflows) from the ground up, with demonstrable impact on business or technical outcomes.
• Role Scaling Experience: Successfully expanded the scope of your responsibilities in a previous position, growing your impact through increased ownership, team collaboration, or system expansion (e.g., scaled a prototype to production, grew a process to serve 10x users).
• Problem-Solving Mindset: Strong ability to break down complex challenges, devise practical solutions, and iterate quickly based on feedback or data.
• Hands-on experience with cloud platforms, including AWS (e.g., EC2, Sagemaker, Bedrock, S3, Lambda), Google Cloud (e.g., Compute Engine, Vertex, GKE, BigQuery), Azure (e.g., Virtual Machines, Azure OpenAI) etc.
• Proficiency in scripting or programming (e.g., Python, Java, or PowerShell)
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.
• Fluidstack is remote first, but has offices in key hubs. For all other locations, we provide access to WeWork
  
  

• Act as the primary point of contact and advocate for our customers - obsessing over their needs and ensuring their success with our cloud platform.
• Oversee and prioritize incoming support requests, collaborating with technical support and engineering teams to ensure timely resolution. Provide hands-on assistance to troubleshoot issues, escalating complex cases as needed while keeping customers informed throughout the process.
• Partner with customers to plan and execute onboarding, data migration, and ongoing operational improvements.
• Conduct regular business reviews with customers to assess performance, identify opportunities for improvement, and align solutions with their evolving needs. Deliver clear, concise, and impactful communications to customers and internal stakeholders.
• Translate complex technical concepts into actionable insights, ensuring alignment and understanding.
• Stay ahead of industry trends and emerging technologies to proactively recommend innovative solutions to customers.
• Represent the voice of the customer internally, providing feedback to improve products, services, and support processes.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, or Cloud Support Engineer.
• Strong understanding of cloud architecture, DevOps practices, and tools such as Docker, Kubernetes, SLURM, CI/CD pipelines, or Infrastructure as Code (e.g., Terraform, CloudFormation).
• Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Experience with project management, cloud migration, or enterprise support is a plus.
• Demonstrated ability to manage complex support requests, anticipate customer needs, and develop innovative support systems to enhance service delivery. Must be able to manage multiple priorities in a fast-paced environment while maintaining a customer-first mindset.
• Startup Experience: Worked at an early-stage company (pre-Series A or Series A)
• System Design Expertise: Designed and implemented end-to-end systems (e.g., software, support, infrastructure, workflows) from the ground up, with demonstrable impact on business or technical outcomes.
• Role Scaling Experience: Successfully expanded the scope of your responsibilities in a previous position, growing your impact through increased ownership, team collaboration, or system expansion (e.g., scaled a prototype to production, grew a process to serve 10x users).
• Problem-Solving Mindset: Strong ability to break down complex challenges, devise practical solutions, and iterate quickly based on feedback or data.
• Hands-on experience with cloud platforms, including AWS (e.g., EC2, Sagemaker, Bedrock, S3, Lambda), Google Cloud (e.g., Compute Engine, Vertex, GKE, BigQuery), Azure (e.g., Virtual Machines, Azure OpenAI) etc.
• Proficiency in scripting or programming (e.g., Python, Java, or PowerShell)
• Competitive total compensation package (cash + equity).
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.
• Fluidstack is remote first, but has offices in key hubs. For all other locations, we provide access to WeWork
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Marketing Services

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