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FDM is a global business and technology consultancy seeking a Technical Author to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in Birmingham.

Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit-related documentation supporting the timely closure of internal and external/regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, satisfying internal risk management scrutiny and demonstrating to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation’s lifecycle.

Responsibilities

• Work closely with IT service management process owners and SMEs to create robust documentation for the closure of audit findings.
• Identify artifacts needed to evidence remediation and create a plan to produce them timely.
• Track artifact production and coordinate with others to meet deadlines.
• Ensure artifacts are of appropriate quality.
• Manage documentation lifecycle: authoring, eliciting information, iterating, securing evidence, and obtaining approvals.
• Help establish and improve the framework for managing audit activities.