Technical Business Analyst – Immediate Start

United Kingdom (Remote)

Reporting to: Head of Business Change, Transformation and Planning

Remuneration: up to £65,000 (Pro Rated) -dependent on experience - plus £1000 working from home allowance

Contract Type: 6 Months Fixed Term, Full time (40 hours per week)

Location: Home-based/various meeting locations as required

Closing Date for applications: Friday 18th July*

(We reserve the right to close this advertisement early should we receive a high volume of applications.)

The Company

Psychiatry UK is the leading provider of online mental health services in the United Kingdom. A career here offers the opportunity to develop your knowledge, skills and life experiences while enjoying the opportunity to work in a full or part-time role from your home office. Working in a leading online mental health service means working amongst innovative, forward-thinking and committed professionals in a multi-disciplinary team.

Job Summary

The Technical Business Analyst will play a key role in shaping our future. This role will help the organisation plan and prioritise effectively while identifying and supporting digital experience improvements for our patients—critical for scaling our business.

Sitting within the Operations & Commercial team, reporting to the Head of Business Change, Transformation & Planning and working closely with Tech Dev, Data, Product (Pathway), and Clinical teams, as well as collaborating more broadly across the organisation.

This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations.

Responsibilities and Duties:

• Responsible for understanding, documenting, and analysing business requirements. Translating those requirements into technical analysis and functionality for projects

• Partner with Patient Pathway leads to work closely with both technical and non-technical stakeholders
• Responsible for the documentation of the new software changes and new business processes
• Support the testing phases of projects and lead the facilitation of acceptance testing
• Work closely with project stakeholders of all levels
• Manage new system releases including monitoring of system changes, issue reporting and issue resolution
• Contribute to IT governance including the management of change requests and the creation /execution of repeatable project and support processes
• Create and maintain user support documentation
• Support analysis in the support of business applications including in critical incidents
• Produce change analysis including impact assessment, process maps, stakeholder identification and management as well as business readiness and risk assessment

Person Specification

We are looking for someone with strong problem-solving skills and keen attention to detail, who thrives in a collaborative team environment. Excellent communication skills are essential, as you will be working closely with a variety of stakeholders across the organisation to drive meaningful change.

Essential Qualifications and Skills:

• Proven experience as a Business Analyst delivering Digital/IT improvements
• Able to demonstrate following relevant governance and compliance processes
• Excellent communication and organisational skills; able to liaise with senior stakeholders
• Proven analytical ability and business judgement
• Experience of software development processes and the development lifecycle
• A history of promoting process improvement within the business

Desirable Experience and Skills:

• A strong understanding of business processes, preferably in Healthcare applications

Other information

This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of PUK. You may be required to work at other locations as determined by the duties of your post. You may be required to undertake any other duties at the request of the Line Manager, which are commensurate with the role, including project work, internal job rotation and absence cover. This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.

Behaviour

All employees are expected to:

• Support the values, aims and vision of PUK and its clients
• Act with honesty and integrity at all times
• Be positive ambassadors for PUK
• Demonstrate high standards of personal conduct
• Value and respect colleagues, other members of staff and patients
• Work with others to develop and improve PUK services
• Take personal responsibility for their words and deeds and for the quality of the service they deliver

Confidentiality

The post holder must ensure that personal information is accurate, up to date, always kept secure and confidential in compliance with relevant legislation and the common law duty of confidentiality. The post holder must follow record-keeping guidelines to ensure compliance with the Freedom of Information Act.

Valuing Diversity & Human Rights

No person should receive less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part time working status and real or suspected HIV/AIDS status and must not be placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.

Data Protection

If you have contact with computerised data systems you are required to obtain, process, and/or use information held on a computer in a fair and lawful way, to hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.

Recruitment Process

At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at recruitment@psychiatry-uk.com to discuss any adjustments that would support you.