Job Description

Technical Business Analyst - Travel Industry

An exciting opportunity to join a highly reputable travel company on an initial 1 year contract, where you will be responsible for translating business information from multiple sources, presenting it to both technical and non-technical audiences, and acting as a liaison between external development providers, central functions, and internal teams. As a Technical Business Analyst, you will need to have proven experience in the travel industry with strong knowledge of tour operator processes including the functions of flights, connectivity, operations, sales & finance. Competitive salary, hybrid working.

Technical Business Analyst - Role & Responsibilities:

• Identify, analyse, and prioritise business requirements.
• Understand and describe business processes, suggest improvements.
• Translate high-level information into detailed insights.
• Develop insightful recommendations and document business requirements.
• Drive and challenge business users on their input and assumptions.
• Identify requirements for change, assess impacts, and deliver training.
• Ensure sound project governance across all work streams.
• Work with other departments to manage supplier relationships.

Technical Business Analyst - Skills & Experience Required:

• Travel industry experience specifically within tour operations within a similar role and ability to make recommendations for business changes resulting from new technology.
• Ability to communicate in both IT and travel business languages.
• Use expertise with GDS to analyse process improvements.
• Excellent negotiation, communication, and collaboration skills.
• Strong planning and organisational skills.
• Commercial acumen with ability to assess data, draw conclusions, and propose actions.
• Familiarity with project management tools, methodologies, and best practices.
• Understanding of finance operations, customer invoicing, and supplier settlement.
• Ability to present confidently to groups and individuals.
• Experience in problem-solving techniques and decision-making methodologies.
• Positive approach, flexible, and adaptable to changing priorities.
• Excellent time management, ability to achieve targets and deadlines.
• Persuasive, articulate, and influential, yet friendly and approachable.
• Practical hands on approach and solution-oriented.

Technical Business Analyst - Additional Information:

• Salary circa £45k
• 1 year contract
• Hybrid working in Surrey
• Company matched pension scheme
• 25 days holiday, plus bank holidays
• Birthday off
• Cycle to work scheme
• Discounted Holidays and prize draws

Please apply for the position of Technical Business Analyst online or email your cv to lisa@candm.co.uk