Overview

Technical Claims Team Leader - Recovery

Location: Bexhill (Hybrid - one day a week in the office)

Welcome to Hastings Direct. We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve invested in our data and tech capabilities and nurture our 4Cs culture. We provide insurance for over four million customers and are looking for talented colleagues to join us on an exciting journey.

If you’re excited about joining us and feel you have some of what we’re looking for, even if you’re not 100% sure, we’d love to hear from you.

Role overview

This role sits within the Claims Recovery Department and involves leading a team of 10–14 colleagues. The Team Leader is responsible for managing day-to-day activity, ensuring claims are handled accurately and in line with internal standards and regulatory requirements.

A key part of the role is supporting the development and performance of the team through structured coaching and feedback, while maintaining a positive and engaged working environment. The Team Leader also contributes to continuous improvement by identifying opportunities to streamline processes and reduce inefficiencies.

Working closely with other departments and stakeholders, the role requires a collaborative approach to ensure consistency in service delivery and alignment with wider business objectives.

Responsibilities

• Set and manage annual and monthly objectives for team members, ensuring regular performance reviews and one-to-one meetings.
• Handle all HR-related matters in line with company policies, including timely completion of annual PDRs.
• Provide monthly coaching, development plans, and lead effective team meetings to drive performance, engagement, and support colleague growth.
• Ensure accurate reserving and payment authorisations in line with departmental guidelines and service level agreements.
• Monitor team compliance through regular audits and adherence to work condition reports and SLAs.
• Oversee technical referrals, complaint handling, and coordinate with training teams to ensure appropriate support and development for all colleagues.

Transferrable skills/experience

• Strong leadership skills with a proven ability to manage and motivate teams to deliver results.
• Excellent communication, attention to detail, and time management abilities.
• Demonstrated success in meeting and exceeding performance targets within a customer-focused environment.
• Commercially aware with sound decision-making and analytical capabilities.
• Committed to personal development and the growth of team members through coaching and support.
• Ability to collaborate effectively across the Technical Claims Department; previous insurance experience is desirable.

The interview process

• Recruiter screening call
• 1st stage interview with hiring leader

Inclusion and sponsorship

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. If you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits

• Flexible working: flexible hybrid working approach — speak to your recruiter for details
• Competitive bonus scheme: annual 4Cs performance bonus
• Financial wellbeing: life assurance cover (4x salary), income protection, matched pension contributions up to 10%, discounts, independent mortgage advice, and financial wellbeing support
• Mental wellbeing: Thrive mental health app, 24/7 colleague assistance programme, in-house mental health first aiders, support groups
• Other benefits: 25 days annual leave + bank holidays (with buy/sell option), health care cash back plans, dental plans, discounted health assessments, Cycle to Work, tech schemes, onsite facilities, and regular social events

Diversity and compliance

Hastings Group is an equal opportunities employer and we welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Our recruitment process includes reference checks, which may include credit and criminal record checks.

Company information

East Sussex, England, United Kingdom