Technical Consultant Field-Based (North England & Scotland)

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Technical Consultant Field-Based (North England & Scotland)

Open GI West Midlands, England, United Kingdom

Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, we provide a range of IT solutions to insurance brokers, insurers, and managing general agents. Our vision is to connect the insurance community through market‑leading technology, with diversity, equity and inclusion central to everything we do. We value an inclusive, positive and collaborative working culture and support our people through numerous initiatives and commitments.

Position

Delivery and support of, and consulting on Open GI Supplied Products/Solutions. This field‑based role covers the North of England and Scotland. The successful candidate will be required to travel to locations such as Leeds, Manchester, Bradford, Halifax, York and Edinburgh. A full UK driving licence is required.

Key Responsibilities

  • Provide Technical Consultancy for customer‑led projects as required.
  • Provide technical pre‑sales consultation for customer‑led projects using Open GI software and infrastructure solutions.
  • Maintain customer systems and ensure they operate satisfactorily.
  • Maintain accurate system notes relating to support tasks and site visits.
  • Assist the support teams with escalated support tickets and monitor incoming support demand.
  • Identify opportunities to improve efficiency via automation, training or otherwise.
  • Complete system installations and upgrades as required.
  • Ensure that, wherever possible, the customer’s fault has been resolved or no further actions are necessary before ending a site visit.
  • Deliver services in line with Open GI’s accepted standards, ensuring that SOPs, Data Protection and other procedures are followed.
  • Communicate effectively at all levels internally and externally.
  • Plan and implement upgrades/installs as necessary.
  • Provide quality, clear, customer‑focused documentation.
  • Take responsibility for delivery of contracted projects to agreed timescales, including customer liaison regarding the progress of projects and resolution of issues raised.
  • Design standardised and bespoke customer infrastructure solutions.
  • Assist with the evaluation of new technologies & solutions including Azure.

Experience & Requirements

  • Previous experience in a support role with field service/face‑to‑face customer experience.
  • Corporate/enterprise to medium‑scale business exposure.
  • Experience in the full spectrum of technical delivery tasks from presales to operation.
  • Experience in an ITIL‑aligned environment.
  • Experience handling multiple, varied workloads to tight deadlines.
  • Customer service experience.

Skills

  • Windows Server (2012 – 2025) platforms.
  • Azure and Microsoft 365 platform and services.
  • Knowledge of Linux operating systems.
  • Knowledge of storage systems (NAS, SAN, iSCSI, Fibre Channel).
  • Remote Desktop Services or Azure Virtual Desktop deployments.
  • TCP/IP networking experience (DNS, DHCP, routing).
  • Implementing and troubleshooting LAN and WAN technologies including routers, firewalls, switches, hubs, wireless, VPNs, QoS, VoIP.
  • Implementing, maintaining, migrating and troubleshooting Active Directory, Exchange Server, Microsoft SQL Server, Remote Desktop Services and Azure Virtual Desktop.
  • Knowledge in virtualization platforms (Hyper‑V, VMware, Nutanix).
  • Service Management tool experience.

Benefits

  • Salary of circa £36,000 per annum, depending on skills and experience.
  • Car allowance of £400 gross per month.
  • Fuel card for business travel.
  • Company pension.
  • Bonus opportunity.
  • Life assurance and critical illness cover.
  • Cycle to work scheme.
  • Perkbox an exclusive platform offering a wide range of discounts and benefits.
  • Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme.
  • A hybrid approach to work.
  • Opportunity for a more flexible approach to start, finish and lunchtimes.
  • Social clubs – a range of groups for activities such as cycling, crafts and other hobbies.
  • Wellbeing wills at work scheme, employee assistance programme and mental health first aiders.

To apply, please complete the application form and submit your CV. We look forward to hearing from you!

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Location:
United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Consulting