About the RoleWe're seeking an IT Director/TLM Lead to architect and scale our technology infrastructure for a rapidly growing AI company. You'll build world-class IT operations that support our unique needs, from managing high-performance computing hardware to implementing AI-powered IT automation. This role combines strategic leadership with hands-on technical expertise to create seamless technology experiences while optimizing costs and driving operational excellence.Your ResponsibilitiesHardware & Software Procurement StrategyLead global procurement strategy for endpoints, servers, and specialized AI hardware (GPUs, TPUs)Negotiate enterprise agreements saving 30%+ on hardware and software spendEstablish vendor relationships with key OEMs and software providersCreate standardized hardware configurations for different role typesManage refresh cycles optimizing performance vs. costBuild procurement workflows with automated approval chainsCoordinate logistics for global equipment distribution and returnsLicense Management & OptimizationCentralize license management across 200+ software applicationsImplement software asset management (SAM) platform for real-time visibilityCreate automated true-up processes for enterprise agreementsBuild license harvesting programs reclaiming unused seatsEstablish showback/chargeback models for departmental spendingDevelop compliance dashboard preventing audit risksNegotiate and manage contracts for AI development tools and platformsAI-Powered IT AutomationImplement AI chatbots for Level 1 support handling 70% of requestsDeploy intelligent ticket routing and categorization using NLPCreate predictive analytics for incident preventionBuild automated fulfillment for common requests (access, software, hardware)Develop virtual IT assistant for employee self-serviceImplement sentiment analysis for service quality monitoringCreate automation playbooks for repetitive IT tasksIT Engineering & InfrastructureDesign scalable IT architecture supporting 10x growthImplement configuration management and monitoring systemsBuild disaster recovery and business continuity capabilitiesCreate network infrastructure supporting hybrid workEstablish VPN and remote access solutionsDeploy collaboration tools and video conferencing infrastructureManage certificates, domains, and DNS infrastructureIdentity & Access ManagementArchitect enterprise IAM strategy with SSO/MFA everywhereImplement automated provisioning/deprovisioning workflowsDesign role-based access control (RBAC) frameworksBuild identity lifecycle management from hire to retireCreate privileged access management for sensitive systemsEstablish access review and certification processesIntegrate IAM with HR systems for real-time updatesDevice & Endpoint ManagementDeploy unified endpoint management (UEM) platformImplement zero-touch deployment for global workforceCreate device compliance policies and enforcementBuild remote support capabilities for distributed teamsEstablish mobile device management for BYODManage firmware updates and security patchingCreate asset tracking from procurement to disposalService Excellence & Customer ExperienceTransform IT from support function to business enablerImplement ITSM platform with integrated knowledge baseCreate service catalog with automated fulfillmentBuild employee experience scoring and feedback loopsEstablish SLAs aligned with business prioritiesDevelop proactive support using predictive analyticsCreate IT concierge service for executive supportCost Optimization & Financial ManagementImplement FinOps practices for IT spend visibilityCreate cost allocation models by department/projectBuild automated budget tracking and alertingDevelop benchmarks for IT spend per employeeEstablish vendor scorecards and performance metricsOptimize licensing through usage analyticsCreate TCO models for build vs. buy decisionsWhat We\'re Looking ForRequired Experience10+ years in IT leadership with 5+ years in director-level rolesProven experience scaling IT operations in high-growth companiesDeep expertise in enterprise IT architecture and service deliveryTrack record managing $10M+ IT budgets and vendor relationshipsExperience supporting AI/ML companies or research organizationsStrong background in IT automation and process optimizationTechnical ExpertiseExpert knowledge of ITSM platforms (ServiceNow, Remedy, Jira)Proficiency with endpoint management tools (Jamf, Intune, Workspace ONE)Experience with software asset management and license optimizationUnderstanding of AI/ML tools for IT automationKnowledge of identity providers and access managementFamiliarity with procurement and vendor management best practicesExecution & ImpactDemonstrated ability to reduce IT costs by 30%+ through optimizationTrack record of achieving 95%+ employee satisfaction scoresExperience implementing IT automation reducing tickets by 60%+History of successful large-scale technology deploymentsStrong vendor negotiation skills with proven savingsExcellence in stakeholder management and communicationPreferred QualificationsITIL v4 Foundation or higher certificationExperience with AI-powered ITSM toolsBackground in hardware lifecycle managementKnowledge of compliance frameworks (SOC2, ISO 27001)Experience at AI/ML or deep tech companiesMBA or advanced degree in technology managementBenefits & perks (UK full-time employees):Generous PTO, plus company holidaysComprehensive medical and dental insurancePaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriCompetitive pension scheme and company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipendCompany-wide off-sites and team off-sitesCompetitive compensation and company stock options #J-18808-Ljbffr