Job Description

Technical Operations Manager

EMSOL

Holiday: 20 days plus one day birthday and bank holidays

Brighton

Office/Hybrid

Office and onsite travel required ( and potentially international)

Competitive salary and share options

About Us

EMSOL, founded in 2017, is an award-winning innovator in air pollution monitoring and emission reduction, delivering best-in-class British-engineered air quality sensors and advanced climate impact solutions to a global market. Our technology goes beyond measurement—we provide actionable insights to identify the root causes of air and noise pollution, enabling businesses and authorities to target and reduce emissions effectively. We are actively making a difference across sectors, including the NHS, construction, and regulated industries. Our technology has been endorsed by the UK Environment Agency as a future-ready solution, and we have received multiple industry accolades.

As a dynamic tech scale-up, our team is small, motivated, hugely talented and passionate about what we do. We’re now looking for a well-rounded, Technical Operations Manager to support our growth. You’ll take ownership of our Operations function and manage a talented, capable small team of two.

In a startup environment, you’ll be a hands-on, operational manager, who fills leadership gaps, fixes technical issues and executes our core strategy.

It’s essential you have experience with some level of IT support, project management and field service applications in a SME/scaling environment.

Overview

The Operations Manager will be a trusted partner to the current SLT and oversee the end-to-end operational activities of our air quality management business.

You will ensure seamless integration between our hardware deployment (e.g. sensors, monitoring devices) and software services (platforms, data dashboards, APIs), while managing manufacturing, supply chain, vendor relationships, implementation, deployment of field engineers, client support, and cross-functional coordination.

You will cover the following as part of your role:

Project Management

• New and existing Customer onboarding and support
• Successful deployment of contracts, software and hardware implementation, setting milestones and ensuring timely completion.
• Configuration of EMSOL technology to ensure successful deployments.
• Developing our KPI monitoring and maintenance programme for all site deployments.
• Developing our remote site survey capability to estimate equipment deployment accurately.
• Management of all liability insurance for the company and our product offering.
• Coordinating the dynamic thresholding weekly across all accounts.

Management of internal and external technical operational processes.

• Design and implementation of scalable, efficient processes for hardware procurement, quality control, and project deployment, maximising efficiency and decreasing costs.
• Managing the Bill of materials for Product deployments for whole life project costs - includes servicing/repair.
• Managing all processes related to supply chain partners and hardware vendors, meeting deadlines and maintaining SLA’s, managing margin and negotiating costs.
• Ensuring accurate forecasting and delivery of hardware inventory

Team Collaboration, Management and Development

• Leading and motivating technical staff to achieve organisational objectives.
• Support of the sales teams in facilitating timely and accurate proposals by providing technical information for quotations and implementation plans.
• Management of the operations team.
• Working closely with all internal stakeholders, including the technical and sales teams to align software deployment with hardware installation and ensuring customer delivery requirements are satisfied.

Customer Success and Technical Support

• Overseeing our troubleshooting and technical support functions, both remotely and on-site.
• Organisation of onsite repairs and refurbishments, including staff time and materials allocation.
• Solving software and hardware issues quickly and effectively, liaising with the rest of the technical team to ensure minimal disruption to customer deployments.
• Organisation and submission of customer invoices.

Product Development

• Liaising effectively with our CTO to offer feedback on product successes and failures and operational and product improvements, where necessary, and as suggested by our customers.
• Communicating regularly with our customers to analyse product features and internally suggest improvements where appropriate.

Compliance & Risk

• Compliance with environmental data regulations, sensor certifications, & safety standards.
• Developing operational risk mitigation plans for field deployments (e.g., urban, industrial zones).

Experience

• Experience in technical support (IT service delivery, 3rd line support), hardware and software installation and field operations in a startup or SME environment.
• Troubleshooting and technical support experience, both remotely and face-to-face.
• Project management experience including establishment of KPIs, project milestones and meeting deadlines, and budgeting.
• H&S qualifications, plus experience working in pollution management would be an advantage.
• Excellent problem-solving and process optimization capabilities.
• Comfortable with technical discussions related to IoT, APIs, sensor calibration & cloud platforms.
• Strong leadership and communication skills.
• Ability to operate in a fast-paced, mission-driven, cross-cultural environment
• Familiarity with air quality technologies, IoT sensors, or environmental monitoring systems is a strong plus.

Competencies

• Technically competent and customer-centric.
• People management and motivational skills, able to mentor, develop and manage small teams remotely and in person.
• Ability to implement efficient processes that improve productivity and quality of service at optimum cost.
• A hugely practical mindset, able to problem-solve quickly and repair/refurb our hardware quickly and effectively.
• Excellent organisational and project management skills.
• A strong and effective communicator and collaborator with whom people want to work.
• Hands-on and a can-do attitude, able to roll your sleeves up to get stuck in to get things done.

You may also work as Project Manager, Technical Manager, Head of Operations, Head of Field Services, Field Services Manager, IT Manager or similar, Technical Support Manager or similar