Job Title: Technical Product Manager

Location: Ashford, Kent, with national and international travel required

Salary: Competitive

Job Type: Full time, Permanent

Working Hours: Monday to Friday 08.30-17.00 (flexibility will be required to meet business needs)

Closing Date: Thursday 31st July 2025

At Boon Edam, we design, manufacture, and maintain high-quality entrance systems-from revolving doors and security doors to innovative speed gates. We support our customers at every stage of the process, from specifying the right product to installation, maintenance, and ongoing support.

Are you a technically minded leader with a passion for innovation, training, and customer satisfaction? We're looking for a Technical Product Manager to join our team and lead the delivery of exceptional technical support and training across our organisation.

What do we expect from you?

As a Technical Product Manager, you will play a pivotal role in ensuring our teams and customers receive the highest level of technical support. You'll lead a small team of Technical Product Training Managers, collaborate with suppliers to drive product improvements, and work cross-functionally to ensure our products are supported with robust training and troubleshooting resources.

Technical Support & Troubleshooting:

• Diagnose and resolve product-related technical issues for internal teams and field technicians.
• Provide guidance on maintenance and software updates to ensure optimal product performance.

Training & Knowledge Sharing:

• Lead and support Technical Product Training Managers in delivering consistent, high-quality training.
• Collaborate with HR and People Development to align training with business needs and competency frameworks.

Supplier & Stakeholder Collaboration:

• Work with suppliers to resolve technical issues and implement product improvements.
• Ensure correct product specification and usage through ongoing supplier engagement.

Support Infrastructure & Tool:

• Manage support channels including phone, email, live chat, remote access, and on-site visits.
• Maintain and update the internal knowledge base with technical documentation and self-help resources.

Continuous Improvement & Best Practice:

• Monitor support trends and user feedback to identify areas for improvement.
• Promote best practices in technical support, including clear communication and proactive issue prevention.

The position is based at our offices in Ashford, Kent and the successful candidate must live within a daily commuting distance of our Ashford Office.

What skills and experience are required to perform this role?

• Experience in technical product training
• Strong knowledge, and demonstratable experience of technical product support and troubleshooting and people management
• Excellent communication skills with the ability to explain complex issues clearly
• A proactive, analytical mindset with a commitment to continuous improvement
• Flexibility to travel and adapt to changing business needs
• A commitment to providing high-quality and proactive internal and external support
• A willingness to stay updated on new technologies and continuously enhance technical knowledge and skills.
• Experience in working with suppliers to resolve product issues and implement improvements
• Full UK driving licence and valid passport (travel outside the EU required)

What you can expect from us:

• Company Car
• Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks
• A friendly and inclusive working environment
• 23 days annual leave plus 8 public bank holidays
• Annual leave increases with the length of service
• Your birthday off
• Life insurance of four times your basic salary
• Company Pension scheme after 3 months of service with 9% employer contributions
• Membership to a Healthcare or Cash Plan scheme after probation
• Internal training and career development programmes
• Attractive salary and benefits package

Additional Information:

Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before the closing date on Thursday 31st July 2025.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check.

Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process.

Strictly no agencies please.

Please click on the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of: Product Support Manager, Product Support Engineer, Technical Product Support, Technical Support, Multi-skilled Electrical Technician, Electrical Engineer, Electrical Technician, Troubleshooting Manager, may also be considered for this role.