Salary Details: Up to £30,000 DoE

About The Role

We're currently looking to recruit the very best talent and have a unique opportunity for a Technical Trainer to join our domestic service and operations area.

You will be responsible for writing departmental training, delivering the training and supporting our people once the training has been delivered to ensure it's been understood, processes are being adhered to ensuring our customers receive a great outcome and experience and that we remain complaint with industry regulations.

Core Responsibilities

• Design and deliver engaging and quality training in blended environments suitable to learners to maximise the learning and improve employee knowledge, skills and behaviours. This will include a mixture of systems and procedures, identification of customer vulnerabilities and general increase of skills and confidence within the domestic service and operational areas
• Maintain a library of training materials ensuring they are constantly updated
• Design and deliver quality training in blended environments suitable to learners to maximise the learning and improve employee knowledge, skills and behaviours
• Understand your audience's learning styles and adapt training material and approach to ensure maximum benefit and utilisation
• Consistently assess learners' progress and maintaining records of assessments carried out by learners and share this with departmental managers and Leaders to support our people and deliver great outcomes for customers
• Engage with the Quality Assurance Leads to identify training gaps and evolve training to close the gaps and improve retention of skills knowledge and behaviours.
• Assist with the induction and coaching during colleagues' probationary period to enable our new starters to feel supported, retain knowledge, learn skills
• Work closely with our in-house training team to enhance induction training, refresher training that will enhance our people experience and knowledge to remain complaint and improve our customer experience and loyalty
• Liaise with Team Managers to develop a through learning needs analysis and following 1-2-1 reviews ensure a robust feedback programme that enables and facilitates our people's development. Line management and performance responsibility for up to 5 people
• Support the business with ad hoc duties as requested
• To comply with all DPA, GDPR and regulatory guidelines, as well as ensuring all of our people are adhering to these

About You

• Energy industry experience is essential for this role
• Enthusiastic, proactive and comfortable in taking the lead across cross functional departments at all levels
• Experience in writing and delivering blended training
• Experience of coaching
• Experience of managing a high performing team
• Good knowledge of Microsoft standard packages - Word, Excel and PowerPoint
• Curious and enjoys problem solving using proven methodologies and learning new ways to identify and manage improvements
• Strong interpersonal skills with the ability to communicate effectively and influence people at all levels to solve complex problems across multiple areas
• Highly motivated, with the ability to work on own initiative and deliver to tight deadlines
• Passionate about what they do and about making a difference
• Qualification in training or coaching is desirable

About Us

What's in it for you

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) and ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'.

Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of: grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.