In digital transformation, this means leveraging data and technology to transform our organisational capability, drive innovation and deliver impactful change to our customers, communities and the environment.

The Senior Business Analyst will conduct Business Analysis-related project work, support the Lead Business Analyst with Portfolio management, coach, mentor, and quality assure BA's work within the practice. Working with the Business areas within their domain to identify & define opportunities for improvement and deliver change successfully.

What you'll be doing as a Senior Business Analyst

• Build strong relationships and communicate clearly and consistently with stakeholders
• Adopt an inclusive leadership style with the ability to coach and mentor others and develop their performance.
• Maintain a customer-centred outlook, working closely with business areas and Business Analysts on opportunities, guiding and positively challenging preconceptions, and driving collaboration across teams to optimise opportunities within their domain.
• Help teams to manage and visualise outcomes, prioritise work, and work to agreed minimum viable product (MVP) and scope.
• Collaborate with the Lead Business Analyst to evolve and grow the capability and remit of the Business Analysis Community, demonstrating passion for continuous improvement and service excellence.
• Act as the escalation point for Business Analysts in projects and other project stakeholders for all Business Analysis activities and deliverables, facilitating discussions to agree on a common understanding for resolution and remedial action planning.

Base location - Hybrid - Clear Water Court, Reading

Working pattern - 36 hours

What you should bring to the role

Essential

• Extensive experience working in a Digital Business Analysis project environment.
• Experience in coaching and mentoring others.
• Ability to present information clearly and succinctly at varying levels of the organisation, with emphasis on simplifying complex business and technical concepts.
• Scrum Master or Product Owner certification.
• Some Portfolio management experience for incoming project ideas.

Desirable

• Certification/experience in DevOps tools, processes, and methodology.
• Understanding of the Water Industry, the culture and regulatory accountabilities.
• Expertise in the practice of Business Analysis.
• Management/Leadership qualification.

What's in it for you?

• Competitive salary from £50,000 to £65,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to benefits to help you take care of your health, wellbeing, and finances — including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all—helping our customers, communities, people, and the planet to thrive. We seek passionate, skilled people committed to making a difference.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a diverse, rewarding place to work where every day you can make a difference. We offer fast-tracked career opportunities, flexible working, and excellent benefits. Whether in call centres or science labs, we're looking for passionate individuals eager to improve the world’s water.

If you're seeking a sustainable career where you can impact millions and help protect water resources, join us. Together, we can build a better future for our customers, region, and planet.

Real purpose, real support, real opportunities. Join the Thames Water family. Learn more about why to choose us.

We are committed to being a diverse and inclusive employer. We welcome applications from all, offering support throughout the recruitment process to remove barriers to success. If you need assistance, we're here to help.

In crises, we rally to support our customers. As part of Team Thames, you can volunteer to support our customers on the frontline. Full training provided. It’s a rewarding way to learn more about our business and connect with colleagues.

Disclaimer: Due to high application volumes, we may close the advert early. We encourage you to apply promptly to avoid disappointment.