Overview

Ready to take on a high-level engineering challenge in a remote role?

Join a leading technology solutions provider recognised for delivering secure, resilient, and innovative digital infrastructure to public and private sector organisations. With award-winning expertise in networking, unified communications, and managed services, the company has built a reputation for driving digital transformation and supporting mission-critical operations across the UK and beyond.

The team is hiring a Tier 3 Engineer – Extreme Engineer (Remote) to provide expert-level support, focusing on complex troubleshooting, escalations, and the deployment of advanced network solutions.

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Responsibilities

• Provide 3rd line escalation support for complex data centre and network infrastructure incidents.
• Act as the senior escalation point for high-priority customer issues.
• Perform system analysis and integration with authentication and identity services.
• Deliver engineering support, advice, and consultation across the technical team.
• Troubleshoot and resolve issues within agreed SLAs, documenting root causes and corrective actions.
• Support and implement services across security, LAN, WLAN, VMware, SAN storage, and cloud environments.
• Mentor and coach junior engineers to drive knowledge sharing and capability growth.
• Collaborate with customers, suppliers, and partners to deliver seamless solutions.
• Provide clear documentation including incident response, reports, and technical updates.

Requirements

• 5+ years’ experience supporting and maintaining enterprise-scale infrastructure.
• Strong technical expertise in one or more of:
• VMware (ESXi, vOPs)
• Extreme LAN, Fabric, WLAN technologies
• Firewall services (Fortinet, Cisco)
• Microsoft stack (Active Directory, 365, Azure)
• Public and hybrid cloud infrastructure
• Professional-level understanding of network architectures and common data transport protocols.
• Strong troubleshooting skills using tools such as Wireshark and vendor analytics.
• Excellent communication skills with a customer-first mindset.
• Willingness to travel to customer/hosted sites and undergo security vetting.
• ITIL V3/V4 certification.
• Extreme Certified Professional (VOSS Fabric, IQ Site Engine, Cloud, Wireless).
• Fortinet NSE3+ certification.
• Experience in multi-vendor environments and managed services.

Benefits

• Overtime opportunities and expenses covered for travel
• Access to training, industry certifications, and secure project work
• Company phone, laptop, and technical equipment
• Pension and benefits package

Salary

• Up to £55,000 basic per annum