Travel and Transport Senior Administrator Posted: 27 October 2025 Posted by: Royal Berkshire NHS Foundation Trust Job Summary Looking for a role where your organisational skills make a real impact? As the Senior Administrator for our Travel and Transport team, you'll be at the heart of a busy, dynamic department—supporting key staff, streamlining processes, and ensuring our services run like clockwork. This is a fantastic opportunity to take ownership, work Trust‑wide, and be a go‑to expert in a fast‑paced and rewarding environment. If you're proactive, people‑focused, and ready to make a difference, we'd love to have you on board! Key Responsibilities Operational delivery: Undertake and be accountable for day‑to‑day operational delivery of all administrative tasks for the Trust‑wide Travel and Transport services, including internal and external delivery, compliance, and efficient running of the department. Use Trust IT systems and external databases to ensure accurate information is recorded. Prepare management information from data sources and analyse the data to present for review. Organise formal meetings, calendar invites, room bookings, agendas, transcription of minutes, and distribution of minutes and actions to staff. Capture minutes and actions from departmental, contractor, and customer meetings. Process data requests within Travel and Transport systems, ensuring accuracy and adherence to the Data Protection Act. Assist with departmental audits and ensure timely submission of results. Maintain the departmental diary to capture sickness, annual leave, and training days to ensure the service is covered. Customer service: Assist customers through face‑to‑face, email, or telephone contact. Undertake investigations into complaints and provide findings to the Head of Travel and Transport, ensuring sensitive handling and corrective action where necessary. Capture all complaints and Freedom of Information requests, ensuring timely replies. Update policies and SOPs under the direction of the Head of Travel and Transport. Deliver communication requirements for the Travel and Transport service to internal and external organisations, ensuring consistency and accuracy of approach and content. Governance and assurance: Capture and support risk management across the department, assist line manager with the departmental quality plan, keep abreast of national best practice, CQC standards and best practice initiatives. Support and promote a culture of improvement and innovation. Deliver area‑wide audits and assessments of delivery to offer compliance assurance. Service development: Act as the communication hub for the department in customer and contractor interactions. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust. Resolve complex queries and ensure accurate information distribution. Support system‑wide partnerships and collaborate with other service partners. Finance and physical resources: Deliver all departmental financial processes, including raising and receipting purchase orders, ensuring compliance with the Trust’s Financial Standards. Support the departmental delivery area budget and identify service improvements in line with business planning targets. Prepare financial information for performance management and service development. Information management: Adhere to data protection procedures and information governance. Present information and issues in a timely, clear, and concise format to stakeholders. Health, safety and security: Attend statutory and mandatory training, act responsibly for colleagues’ health and safety, and identify training needs. Education, training and self‑development: Undertake training required for effective use of all department systems. Identify own training needs and participate in individual performance reviews. Deputise for and assist the Head of Travel and Transport as required. Qualifications & Experience Essential

Intermediate/Advanced Microsoft Office use Administrative work experience Contract management experience Customer service experience Ability to work as part of a team

Desirable

Travel and Transport experience Experience working in a larger organisation Experience managing a varied workload independently Strong organisational skills and attention to detail Proficiency with IT systems and data management

Person Specification Essential: Working in a team, administrative experience, contract management, customer service, IT proficiency, and excellent organisational skills. Desirable: Travel and Transport expertise, experience in larger organisations, and demonstrated ability to prioritise competing tasks with minimal supervision. Employment Details

Band 4 Salary: £27,485 to £30,162 per annum Contract: Permanent Working pattern: Full‑time Reference number: 193-7561287COR

Contact Information For additional help with your application, contact the recruitment team at 0118 322 6997 or 0118 322 5342. Our primary method of communication will be via email. Employer Details Royal Berkshire NHS Foundation Trust Royal Berkshire Hospital, London Road, Reading, RG1 5AN Website: https://www.royalberkshire.nhs.uk/ Equal Opportunity Statement We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview. Disclosures This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check. #J-18808-Ljbffr