UCCE Consultant - SC Cleared+ 9 month initial contract+ £560 to £625 per day+ Hybrid working out of Berkshire+ Inside IR35Key Skills:UCCEWxCCESC ClearedWe are looking for a skilled UCCE Engineer to join our team and take ownership of Cisco Unified Contact Center Enterprise environments. You\'ll be responsible for designing, implementing, supporting, and optimizing enterprise-level contact center solutions. This role requires a mix of technical expertise, troubleshooting skills, and stakeholder engagement to ensure seamless, resilient, and scalable voice/contact center operations.Key ResponsibilitiesDesign, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse.Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.).Monitor and troubleshoot voice infrastructure, ensuring high availability and performance.Perform regular upgrades, patching, and capacity planning.Support end-to-end call flows, routing scripts, and reporting solutions.Create and maintain technical documentation, diagrams, and knowledge base articles.Collaborate with business and IT stakeholders to gather requirements and deliver scalable solutions.Provide tier-3 support for complex incidents and root cause analysis.Ensure compliance with security and data governance standards.Required Skills & ExperienceProven experience working as a UCCE Engineer in enterprise environments.Strong knowledge of Cisco UCCE components: ICM, CVP, CUIC, CUCM, Finesse.Proficiency in scripting and call routing strategies.Solid understanding of SIP, VoIP, and telephony protocols.Experience with CTI integrations and multi-channel contact center solutions.Good troubleshooting skills across network, voice, and application layers.Cisco Webex - WxCCEFamiliarity with Windows Server, SQL Server, and Active Directory in a UCCE context.Ability to work under pressure and resolve issues in mission-critical environments.Desirable SkillsCisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent).Knowledge of Genesys, Avaya, or other CCaaS platforms.Exposure to cloud-based contact centers (Webex CC, Amazon Connect, Five9, etc.).Experience with automation tools, scripting (PowerShell, Python), or APIs. #J-18808-Ljbffr