VIP & Community Manager - All in Hole (Gaming)

Homa is a global mobile game developer and publisher with 80+ titles and 2B downloads. At the heart of our mission is a simple goal: create the games people love. We combine cutting-edge technology with a passion for games to build mass-market hits with franchise potential.

We focus on achieving product-market fit with mass-market games and scaling them into lasting, retentive experiences that players enjoy for years. Powered by deep expertise in product and tech, our proprietary platform, Homa Lab, provides developers with the market intelligence, data tools, and game tech they need to succeed globally.

Since our inception, we've raised $165 million from top-tier investors including Headline, Northzone, Eurazeo, and Bpifrance, with backing from notable angels such as the founders of King, Sorare, and Spotify. But what truly sets Homa apart is our team.

We believe in the power of extraordinary talent. Our diverse and rapidly growing team, spanning different countries, cultures, and backgrounds, is united by a shared ambition to shape the future of gaming. We foster a high-performing, collaborative ecosystem where talent density drives everything from innovative gameplay to long-term studio partnerships.

Mission

As a VIP & Community Manager, you'll play a key role in building deep, loyal relationships with our most valuable players and shaping a vibrant community for All in Hole. You will report directly to the Associate General Manager and partner cross-functionally to drive VIP retention, boost player engagement, and strengthen our brand voice across channels.

This is a great opportunity to take ownership of a key revenue-driving audience, shape a high-impact community, and influence how Homa deepens its player relationships as it scales while directly influencing retention and monetization in a fast-scaling, high-performing mobile game. Your main responsibilities will include:

• Community Management - Own our presence on key platforms like Facebook and Instagram. You'll plan and publish engaging content (patch notes, behind-the-scenes, mini-games), respond to player comments, moderate discussions, and foster a healthy, active environment. You'll also manage our official Facebook group—our most engaged community hub—by sharing updates, communicating during outages, and building strong ties with fans.
• VIP Player Management - Identify and manage a portfolio of our top spenders. You'll build personal connections through 1:1 messaging and exclusive experiences (like VIP groups), helping to retain these players over time. You'll serve as their internal advocate, surfacing feedback to CS and Product, and tracking VIP retention, satisfaction, and engagement metrics
  
  

• +5 years of experience managing online communities, player relations or CRM in mobile games
• Experience managing IAP-heavy player bases or social platforms like Facebook Groups at scale.
• Strong written communication skills in English, with a clear, approachable, and community-friendly tone.
• High empathy and player-centric mindset, with a knack for spotting friction and creating delightful experiences.
• A proactive and autonomous work style, able to prioritize what matters and iterate quickly based on feedback
  
  

• Ambition: We strive for the best - we don't settle for "good enough."
• Humility: We recognize that we are always learning, we can always improve and grow
• Curiosity: We continuously seek the "why" behind the "what"
• Focus: Our curiosity takes us deeper, not wider - we dive deep into the details
  
  

• Comprehensive Benefits: Depending on your location, you'll enjoy a range of perks such as insurance, meal vouchers, public transport, gym memberships, and more
• Paris HQ Access: Enjoy a desk at our private office in a well-located WeWork building that will give you access to WeWork perks like rooftop view and designed coworking spaces
• Coworking Access: You will have access to WeWork spaces throughout Europe, along with all their perks and professional office environments
• Global Team: Collaborate in English with top-tier talent from 35+ countries, spanning Europe, the UK, the US, and more. Diversity fuels our creativity and innovation
• ️ Team Gatherings: We value time together beyond the screen. Join us for occasional team gatherings, off-site retreats (Workations as we name them) to connect, recharge, and celebrate
• Performance Reviews: We're committed to your growth. Every six months, we reflect on your progress, recognize your achievements, and align on clear development goals
• Equipment Support: From day one, we'll provide everything you need to do your best work, including a home office setup allowance if you're working remotely
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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