VIP Relationship Manager – Kraken

Join the Kraken team as a VIP Relationship Manager and help drive business growth by managing high-net-worth clients.

Overview

Kraken is a mission-focused company dedicated to accelerating crypto adoption worldwide. As a fully remote company, we have team members in 70+ countries. This role is part of the Growth team and focuses on delivering a white‑glove experience to our highest‑value private clients.

Key Responsibilities

• Deliver consistent, high‑quality service to HNWI clients worldwide, building and nurturing trusted relationships.
• Drive KPIs across revenue, trading volume, and assets on platform through data‑driven analysis and proactive strategy execution.
• Bring Kraken’s private client and VIP offerings to market to ensure benefits remain impactful and competitive.
• Serve as the trusted point of contact for Kraken’s top private clients, building deep relationships and trust.
• Execute programs and initiatives that increase client activity, trading, and assets on platform.
• Leverage blockchain analytics, trading data, and client insights to inform revenue‑generating efforts and strategic decision‑making.
• Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty.

Required Skills & Qualifications

• 5+ years in relationship management, account management, or private client sales, with at least 2 years in the crypto space and a track record with HNWIs.
• Deep understanding of trading product solutions (spot, margin, futures, OTC, lending).
• Ability to be scrappy, bold, and unafraid to explore alternative and creative solutions to achieve results.
• Highly data‑driven, with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform.
• Strong personal network within the crypto industry, particularly across HNWI.
• Deep knowledge of cryptocurrency ecosystems and market dynamics beyond blue‑chip tokens.
• Fully aligned with the cypherpunk values outlined in Kraken’s Tentaclements.
• Passionate about the cryptocurrency world, proactive about learning new industry trends.
• Skilled at building meaningful partnerships with internal and external stakeholders at all levels.
• Can travel up to 10% of the time to visit clients and attend events.
• Fluency in English is required; native‑like proficiency in an additional language (e.g., French, German, Dutch, Mandarin, Arabic) is a plus.

Eligibility & Application

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is an equal‑opportunity employer; we do not tolerate discrimination or harassment of any kind.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Location: Remote