Overview

VodafoneThree - Customer Technical Authority role at Vodafone

Location: Location Independent Worker

Working hours: Full time 37.5 hours per week – Monday to Friday

Salary: Excellent basic salary plus bonus and Vodafone benefits

As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of Vodafone’s UK offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

What You’ll Do

• Create and deliver detailed project designs encompassing all components required for a workable solution to meet stated stakeholder requirements.
• Manage change control using the appropriate processes. Hold regular reviews of their solution design and build with Project Team and Business Stakeholders.
• Create and sustain collaborative working relationships across the customer, 3rd party suppliers and supporting internal delivery teams.
• Liaise with Service Design and Service Transition teams to deliver supportable designed solutions within the 3DN programme.
• Comply with Vodafone Design methodology which is supported by industry design standards such as Secure by Trust and Secure by Design. Carry out tasks using defined Vodafone processes.
• Design and develop solutions which add value and enhance revenue earned from the 3DN Customer Accounts.
• Work with 3DN Account and Service Teams to ensure solutions are kept up to date, with new features and improvements leading to greater efficiency and cost reduction.

Who You Are

• Cisco UCCE knowledge and experience with the product
• Experience in designing complex customer call flows within UCCE
• Working knowledge of VMWare
• Intermediate Experience of MS SQL and exposure to Cloud Platforms (i.e. AWS, MS Azure or Google)
• Proven engineering experience of large and complex Telecommunications solutions and/or large Systems Integration business, in both Carrier and End User organisations
• Great presentation, interpersonal and influencing skills
• An ability to liaise and influence across all levels within Vodafone, customer and supplier
• Eligibility for SC clearance
• Systems Architect experience is desirable

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. We’re looking for authenticity and can’t wait to get to know the real you.

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