Overview

Join to apply for the Workplace IWMS & Smart Systems Manager role at Landsec.

This role is based in London Victoria, with hybrid working and majority in the office. Discuss arrangements with the hiring manager.

The role

• Reporting to the Workplace Energy Manager, you will mobilise and then manage Landsec’s Integrated Workplace Management System (IWMS) and Smart Building Platform – PlanOn and Kode Labs. The introduction of these systems will provide a more cohesive and efficient service across Landsec’s multi-billion pound property portfolio, give greater control and ownership of operational data, and drive progress towards the 2030 energy intensity targets.
• Promote and maintain positive relationships with internal and external stakeholders, proactively ensuring the systems work correctly and the information is accurate, delivering training as needed and ensuring data security through appropriate user access rights.
• Be detail-oriented and process- and data-driven; identify innovative ways of working and help deliver new system capabilities and processes.
• Salary: from £39,000 to £45,000

Principle Accountabilities

The role has ownership for mobilisation and operation/management of Landsec’s IWMS and Smart Building platforms, including system configuration to meet business needs, generating database-driven reports, and liaising with key stakeholders.

System Management

• Manage and configure the IWMS & Smart Building platforms, including module configuration, data collation and governance, user profiles and functionality, task interfaces, and Planned Preventative Maintenance plans.
• Schedule tasks and link data to ensure functionality; upload documentation to support processes and procedures (e.g., Risk Assessments/Method Statements) and demonstrate regulatory and statutory compliance (e.g., Service Records, Testing Certificates).
• Process system/data change requests; produce reports and extract information as required.
• Assist with one-to-one and group training sessions to enable staff to use the system efficiently; assist in creating user manuals and ensure they are published and maintained. Support User Acceptance Testing when business processes or system functionality change.
• Maintain awareness of integration with other departmental IT systems and the platforms; collaborate with stakeholders to identify inefficiencies and propose improvements.

Customer Experience

• Build and maintain strong relationships with internal stakeholders to ensure the systems deliver as required and to their full potential.
• If access is extended to Landsec’s customers, provide professional, responsive and friendly service, listening to needs and addressing feedback.
• Ensure appropriate approvals are in place before committing to costs related to system maintenance or development.

Life Cycle Replacement

• Provide administrative support to system providers and Landsec Data & Tech Team during system upgrades or releases of new functionality and modules.

Service Partner Management

• Manage the relationship with platform providers; ensure they deliver all contractual requirements and address shortfalls promptly.

Other

• Liaise with internal and external stakeholders as required.
• Provide regular reporting to the Business Unit.
• Perform other tasks as directed by your line manager.
• Proven experience administering systems; good understanding of real estate, facilities management and asset maintenance principles; proactive troubleshooting; ability to work in a team; experience in customer-facing environments; experience delivering targets in a fast-paced environment; ability to engage with colleagues at all levels; good technical competence.

Life and Benefits at Landsec

We offer a comprehensive benefits package to support work-life balance, learning and development opportunities, and community involvement. See our My Total Reward page for details.

• Performance-based annual bonus plan
• 25 days annual leave (plus bank holidays), rising to 27 days after 2 years, with options to purchase up to 10 additional days; extra December festive break and a personal day
• Enhanced pension contributions – Landsec contributes up to 10.5% subject to your contribution
• Private medical insurance, Health Cash Plan, Life assurance and income protection
• Enhanced maternity/adoption/shared parental leave policies
• Two share plans to participate in company success
• Up to 4 volunteer days per year and Give As You Earn with employer top-up

Additional health and wellbeing benefits include employee assistance programme, digital GP, cycle-to-work scheme, mindfulness app, and fertility/menopause support apps.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other and Project Management

London, England, United Kingdom