Overview

The National Youth Orchestra is seeking a Youth Support Manager to deliver outstanding pastoral support and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It combines practical management, team leadership and youth-centred insight to embed NYO’s ethos into every aspect of delivery. Working closely with the Head of Youth Development, you will manage the freelance Support Team and lead the Youth Support Co-ordinator, ensuring safeguarding, welfare and inclusion are implemented consistently. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information, and coordinating logistics in a busy residential environment. You’ll also deputise for the Head of Youth Development when required, leading operational briefings and representing the team in cross-programme conversations. This is an exciting opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across planning, programmes and operations, and be a visible and responsive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you’ll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role. Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Responsibilities

• Manage the freelance Support Team and lead the Youth Support Co-ordinator
• Ensure safeguarding, welfare and inclusion are implemented consistently
• Handle conversations with teenagers and their parents/carers, and manage sensitive information
• Coordinate logistics in a busy residential environment
• Deputise for the Head of Youth Development when required, leading operational briefings
• Represent the team in cross-programme conversations
• Collaborate with colleagues across planning, programmes and operations
• Be a visible and responsive point of contact for young people and staff on the ground

Qualifications

• Experience in youth support, safeguarding, welfare or equivalent
• Experience leading teams and coordinating multi-site or residential activities
• Strong communication skills with teenagers and parents/carers
• Ability to handle sensitive information with discretion
• Ability to work in a busy, collaborative environment

Details

• Employer: The National Youth Orchestra
• Location: London / Hybrid
• Contract Type: Full-Time Permanent
• Closing Date: 29 September 2025 at 10:00

Closing Date

Find out more Application Pack

Benefits include: studio and office perks, season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.