Job

Location: Milton Keynes / London - Fully Remote (UK based within 1 hour to London by train)

Salary: £32-35k negotiable + performance bonus

We're looking for a commercially switched-on Account Manager who gets what makes Shopify tick and knows how to grow value in a client relationship.

We’re hiring on behalf of a small but sharp Shopify agency. They’ve got a tight portfolio of long-standing ecommerce clients and a founder who is very hands-on and ready to step back - which is where you come in.

You’ll be the main point of contact for several retained clients, managing day-to-day updates, spotting opportunities, and turning those ideas into actual scoped and sold work. The role is part Account Manager, part client success and part "let's grow this".

There’s light-touch PM work (mainly task tracking and follow-up), but what really matters is your ability to grow accounts, guide clients, and work proactively with the founder on what comes next.

What you'll be doing:

• Managing a small group of lovely ecommerce clients
• Leading update calls, tracking tasks in Asana, keeping things smooth
• Spotting ways to help clients - and then selling those ideas in
• Shaping proposals, scopes and plans based on real client needs
• Keeping freelancers (devs, designers etc.) moving and in the loop
• Researching tools, integrations, or ideas that’ll help your clients grow
• Taking ownership - you won’t be spoon-fed

What you’ll need:

• Experience managing Shopify clients at a digital agency (non-negotiable)
• Confidence with clients - on Zoom, on Slack, on the phone and on email
• Proven ability to spot commercial opportunities and sell in services
• A decent grip on ecommerce, UX, and what actually drives results
• You’re in the UK and within 1 hour of London by train (for monthly meetups)

What’s on offer:

• + performance bonus
• Remote-first role with monthly paid travel to London
• Autonomy, trust, and a say in how the agency evolves
• Friendly, no-egos culture - founder-led but open to your ideas
• Proper scope to grow your career, not just your client list