Overview

Join to apply for the 1st Line Support Engineer role at Free-Work UK.

Role Details

• Job role: 1st Line Support
• Job type: Contract
• Duration: 6 months, with view to extend
• Rate: £130 - £145 per day
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool

Responsibilities

• Manage and escalate support tickets for 3rd party software and 1st Line tickets on the helpdesk
• Interact with external clients as the end user; strong communication and customer service focus
• Triaging tickets and escalating to relevant teams as needed
• Use ServiceNow ticketing system
• Provide solid IT support in a Microsoft environment

Key Skills & Qualifications

• 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment
• Experience with: SharePoint, Windows 10, Office 365, Active Directory, Azure
• Experience supporting client-facing software is beneficial
• Excellent customer service skills

Additional Information

• Seniority level: Entry level
• Employment type: Contract