Join to apply for the 2nd Line Engineer – Cyber Security role at City of Portsmouth College. Be among the first 25 applicants. City of Portsmouth College provided pay range This range is provided by City of Portsmouth College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title: 2nd Line Engineer - Cyber SecurityLocation: Highbury Campus with cross‑campus travel requiredSalary: £32,661.63 - £36,742.15 per annumHours of work: 37 Hours per week, 52 Weeks per year, Full‑Time, Permanent What we offer

Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays Pension: Generous Local Government pension. Further information can be found at www.hants.gov.uk/hampshire-services/pensions/local-government Learning & Development: Programmes by The Community Adult Education Department Staff Development: Access to the College staff development programmes and CPD Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address Parking: Free car parking across all campus sites (apart from Arundel) Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!

About the role The 2nd line engineer will work as part of a team to deliver high quality customer support. 2nd line engineers will be expected to troubleshoot and resolve issues, to provide expertise to help with the planning and development of IT systems, support 1st line engineers and elevate and manage issues with 3rd line engineers and 3rd parties. Team working and communications within an overall approach that puts staff and students first will be of key importance. Specialist duties

Ensure that all college devices are patched and updated as required, including software and firmware patching. Ensure that all assets are stored and patched with N Central. During meetings represent the cyber security interests of the college in The Change Advisory Board Secure the LAN to prevent unauthorised devices from accessing the network Update and run the Cyber Security calendar for the college Join the JISC Cyber Security Community and take part in webinars etc. Ensure that skills are kept up to date.

Key responsibilities

Deliver high quality customer support in the troubleshooting and resolution of technical support issues Providing expertise to support the planning and development of IT Supporting 1st line teams Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately Escalating and managing issues with 3rd line and 3rd parties. Assisting in projects as required Resolving and assisting with general IT Support tickets Provide: Desktop Support, Hardware Repairs, Software Installation as required Support hardware refreshes Where required, represent the college and or IT Team in meetings / presentations / conferences Provide subject matter expertise in Cyber Security Ensure that skills and knowledge are maintained and take responsibility for training others. Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team Maintain a strong customer focus at all times Hold the responsibility for: Patching The Cyber Security Risk Register Firewall Rules Microsoft End Point Protection Microsoft Defender Vulnerability Management Microsoft secure score Phishing simulation and staff training with both Cyber Security and information governance Data Loss Protection Testing and identifying network and system vulnerabilities Security features within M365 and other key college software and hardware Any other area of cyber security as required

To be successful in this role, below is what we would need from you

Excellent experience of working in a support environment and understanding customer needs Qualification or Industry experience of working within Cyber Security Good level of understanding of Hardware, Virtualisation, Active Directory and Software Good level of understanding of Microsoft Active Directory including Azure AD Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building. Microsoft Intune & Auto Pilot Experience is desirable but not essential. Proficiency with a range of IT systems and software, including knowledge of operating systems, network fundamentals and common office applications.

Diversity and Inclusion Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College’s commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities, and the range of direct and indirect student support services. Pre‑Employment Checks The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right to close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CVs from agencies for these roles. Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

#J-18808-Ljbffr