Hybrid | Based in Stockport, UK | Sharp IT Services UK

Are you ready to take your IT support career to the next level in a collaborative, client-focused environment?

At Sharp IT Services UK (SITUK), we’re looking for a 2nd Line Support Analyst to join our growing Helpdesk team. You'll play a key role in delivering exceptional service to our diverse client base — owning and progressing support tickets, solving issues with precision, and building trusted relationships with our clients.

What You’ll Do

• Take ownership of client issues and ensure timely resolution through to completion.
• Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.
• Maintain strong communication with clients to build confidence in our support services.
• Prioritise and organise your workload effectively to meet SLA and KPI targets.
• Be an ambassador for Sharp IT Services and contribute to a high-performing, client-centric culture.

What You’ll Bring

• 18+ months' experience in IT support (preferably 2nd line).
• Working knowledge of Microsoft Server and Desktop OS, M365, and Azure.
• Familiarity with networking, firewalls, virtualisation, and cyber security concepts.
• Backup and antivirus experience is a plus.
• Friendly, professional, and proactive communication skills — both written and verbal.
• A team mindset and a genuine interest in growing your technical skills.

What We Offer

• Flexible hybrid working
• Supportive team culture focused on development
• The chance to work with varied clients and evolving technologies
• A reputable brand with a growing digital services division

Ready to be part of a dynamic support team making a real impact? Apply today and help shape the future of IT at Sharp.