Account Associate

Department: Commercial - Sales & Account Management

Employment Type: Permanent - Full Time

Location: Oxford, UK

Description

Key Responsibilities

• Onboard customers to our services and strategically map out accounts to identify future opportunities.
• Track and improve engagement metrics to enhance client interactions and satisfaction, leveraging growth and developing strategies to enhance account value through cross-selling Aurora's full-service portfolio.
• Achieve and exceed net retention targets by fostering growth and addressing client needs effectively.
• Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
• Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organization to enhance collaboration and drive long-term value.
• Drive account value growth by cross-selling and up-selling services and products globally to existing clients.
• Conduct sales demonstrations for our analytics services.
• Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
• Process and support advisory opportunities.
• Lead complex negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
• Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans.
• Guide new clients through the onboarding process, ensuring a smooth transition and setup.
• Ensure effective delivery of services (e.g., workshops, group meetings) to clients, maintaining high standards and satisfaction.
• Assist with invoicing processes to ensure timely and accurate billing.
• Identify opportunities for upselling additional services and products to existing clients.
• Proactively engage with clients, especially those with low usage metrics specifically pertaining to software services.
• Develop and maintain strong relationships with key clients, addressing their needs and enhancing their experience with our services.

Skills, Knowledge and Expertise

• Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities.
• Proven track record of managing a portfolio.
• Calm and adaptable in high-pressure and uncertain situations.
• Highly organised, persistent, and diligent.
• Proactive and versatile in adapting to an evolving and fast-moving industry.
• Ability to communicate and collaborate effectively with senior stakeholders.
• Strong commercial mindset with a proven track record in sales and account management.
• Excellent written, verbal, and interpersonal communication skills.
• Proven success in team-oriented environments.
• Passionate and curious about the energy transition.
• Fluent in English; proficiency in other European languages is highly desirable.
  
  

• 2–3 years of technical or subscription account management experience.
• Account management, and client relationship experience in energy related industry, subscription sales Account Management and Customer Success.
• Experience with Salesforce or other CRM system.
• Previous professional exposure to energy economics, power markets and power networks.
  
  

What we Offer

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs