Account Director - Hospitality, Catering & Reception Services

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Overview

Location: London Based with Nationwide Travel

Title: Account Director - Hospitality, Catering & Reception Services

Highly Competitive Salary and Bonus

Benefits

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Responsibilities

• Strategic Leadership: Manage and inspire a team of 350 across 14 sites, fostering a culture of collaboration, innovation, and excellence.
• Project Management: Oversee multiple large-scale catering projects, ensuring seamless delivery across locations.
• Financial Oversight: Analyse financial data to create actionable strategies that drive profitability and efficiencies.
• Customer Focus: Use all feedback mechanisms to create and implement improvement campaigns that keep satisfaction scores elevated.
• Innovation Driver: Identify emerging food trends and craft innovative offerings that delight our customers.
• ESG Leadership: Develop and execute cutting-edge environmental, social and governance strategies that ensure we remain a leader in this field.
• Health & Safety Champion: Promote and maintain a culture where safety and compliance are inherent and institutionalised.
• Diversity & Inclusion Advocate: Establish an environment that is diverse, equitable, and inclusive, celebrating and respecting the unique qualities of all individuals.
• Training & Talent Development: Ensure workplace training and learning is afforded to all employees. Develop a personalised talent programme that aligns with the organisational needs

Qualifications

About You

• Proven experience managing large-scale, multi-site operations with turnover in excess of £10m in the catering or hospitality industry
• Analytical mindset, with the ability to interpret complex financial data and customer insights to shape winning strategies.
• A track record of driving innovation in food services and embracing new trends.
• Strong presentation skills and the charisma to influence stakeholders at all levels.
• A leader who champions health & safety, diversity, and inclusion.
• ESG expertise, with a history of implementing sustainable and impactful strategies.
• Natural people developer with a focus for training, motivating, and building high-performing teams.
• A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth.

About BaxterStorey and Values

For almost 20 years, for every client, in every location, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. We have an Equity, Diversity and Inclusion ambition to set the standard and be recognised for having the most inclusive culture in hospitality.

Apply

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.