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Account Manager

Hybrid - 3 days in our Bishopsgate, London Office

About McCann Enterprise:

McCann Enterprise isn't your average agency. We build enduring brand platforms that drive real-world impact for global corporate and B2B clients. We're a team of diverse individuals united by a shared drive to collaborate, think creatively, and solve problems with empathy. We believe in the power of human connection and strive to create work that resonates deeply with audiences. We’re passionate, ambitious, and we have fun doing what we do.

Job Summary:

As an Account Manager at McCann Enterprise, you'll be the day-to-day client contact, responsible for developing and maintaining strong, trusting relationships. You'll manage projects, ensuring flawless execution and exceeding client expectations. This role demands strategic thinking and meticulous attention to detail. You’ll be a key player in shaping the client experience and contributing to the agency's success.

Responsibilities:

1. Client Relationship Management: Develop and maintain strong, collaborative relationships with clients, acting as their primary point of contact. Proactively anticipate their needs and provide exceptional service.
2. Project Management: Manage the day-to-day execution of projects, ensuring they're on time, on budget, and within scope. This includes managing resources, timelines, and deliverables.
3. Strategic Thinking: Contribute to the development of strategic plans and creative briefs, working closely with planning and creative teams. Offer insightful perspectives and challenge assumptions.
4. Financial Management: Track project budgets, monitor expenses, and ensure profitability. Understand the financial implications of project decisions.
5. Communication: Maintain clear, consistent communication with clients and internal teams. Prepare and deliver compelling presentations.
6. Teamwork: Collaborate effectively with account executives, senior account managers, and other agency departments (creative, planning, production).
7. Business Development: Identify and pursue opportunities for organic growth within existing client accounts.
8. Administrative Tasks: Handle administrative tasks associated with project management, including status reports, contact reports, and filing.
9. Embracing AI: At McCann Enterprise, we're at the forefront of leveraging AI to enhance creativity and efficiency. We are exploring and implementing new AI tools and technologies to improve our work and client experiences. As an Account Manager, you'll be expected to embrace this AI-forward approach, demonstrating a willingness to learn and adapt to new technologies, and a genuine curiosity about AI's potential in advertising and marketing. A passion for exploring and understanding AI's role in shaping our industry is highly valued.

Qualifications:

• Proven experience as an Account Manager or similar role in a creative agency (ideally within the B2B or corporate sector).
• Excellent communication, interpersonal, and presentation skills.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• A strategic mind-set, with creative problem-solving abilities.
• Meticulous attention to detail and a commitment to excellence.
• Proficiency in Microsoft Office Suite.
• Experience with project management software (e.g., Asana, Monday.com) is a plus.
• A passion for the advertising industry and a desire to work in a fast-paced, collaborative environment.

Bonus Points:

• Experience with B2B or corporate clients.
• Understanding of the financial aspects of agency operations.
• IPA qualifications (or equivalent).

What We Offer:

• Standard benefits such as holiday, pension, private medical insurance, life assurance, and group income protection.
• Three ‘Time Well Taken’ days throughout the year where we switch off collectively.
• On-demand 1:1 mental health and coaching support through MyndUp (plus a free Headspace membership).
• Subsidised on-site massages, haircuts, manicures, and furry friend cuddles (we're a dog-friendly office).
• Free onsite breakfast, snacks, drinks, and regular ‘Lounge Nights’ in the office rooftop social space.
• Tools for growth from SPARK (our internal L&D platform) to LinkedIn Learning, and external opportunities with NABS, WACL, and the IPA.
• Your birthday off – because who wants to work on their birthday?
• A tree planted in your name for every year you celebrate your McCanniversary.
• A Cycle to Work scheme and facilities including showers and hair styling appliances.
• Discounts with partners such as Eataly, Merlin, cinemas, and access to independent financial advice.

McCann Worldgroup is an Equal Employment Opportunity (EEO) employer. We embrace diversity and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disabled status, or genetic information. Please let us know if you require any additional assistance or support during the process.