Account Manager - Corporate Subscription Renewals

Base Location: Croydon, London • Employment Type: Full-time, Permanent, Hybrid • Salary: up to £30,000 + 20% Bonus

Trading as emap for its B2B division, Metropolis International is a fast-growing, privately owned media group with over £50m of annual revenue. We employ over 480 people across offices in Croydon, Fleet Street, London and Dublin. Property Week is the leading news magazine in the commercial and residential property market.

Overall Purpose of the Role:

We are seeking a highly motivated and customer-centric Account Manager to join our Corporate Subscription team. This role focuses on retaining and growing our corporate client base through proactive account management, upselling, and delivering an excellent customer experience.

Key Responsibilities:

• Proactively manage the entire renewal lifecycle for a designated portfolio of corporate subscription accounts.
• Track key renewal dates and engage with clients well in advance to ensure timely and seamless contract extensions.
• Negotiate renewal terms, pricing, and contract agreements to achieve and exceed renewal rate targets.
• Facilitate onboarding for new and renewing corporate clients, ensuring they understand and realise the value of their subscription.
• Provide initial training and resource guidance to client teams.
• Serve as the primary point of contact for assigned corporate accounts, building long-term relationships based on trust.
• Regularly engage with clients to understand evolving needs, challenges, and strategic objectives.
• Conduct periodic business reviews to demonstrate value and ROI from the subscription.
• Act as a client advocate to ensure a positive and consistent experience throughout the subscription journey.
• Address client concerns or issues, collaborating with internal teams to find swift resolutions.
• Monitor client health and satisfaction metrics to prevent churn and foster loyalty.
• Identify opportunities to upsell to higher-tier subscriptions or cross-sell additional products and services.
• Present compelling business cases for expanded solutions and value propositions.
• Collect and report on client feedback, insights, and market trends to inform decisions.
• Maintain accurate records of client interactions, renewal forecasts, and revenue projections within the CRM system.

Skills and Experience:

• Proven experience in Account Management, preferably within a corporate subscription, SaaS, or B2B sales environment.
• Track record of achieving and exceeding renewal and growth targets.
• Exceptional communication, interpersonal, and presentation skills to build rapport at all levels of client organisations.
• Strong negotiation and persuasive abilities.
• Proactive problem-solving with a focus on customer satisfaction.
• Excellent organisational skills and attention to detail, capable of managing multiple accounts simultaneously.
• Proficiency in CRM software (e.g., Hubspot) and reporting tools.
• Ability to analyse data and extract actionable insights to drive client value.
• Understanding of the publishing, SAAS, or data services industry (desirable).

Core Competencies:

• Excellent communication and interpersonal skills
• Self-motivated
• Entrepreneurial and curious
• Proactive approach to personal development
• High integrity with a strong work ethic

Personal Attributes:

• Driven and motivated
• Able to work on own initiative
• Proactive and enthusiastic approach to work
• High level of personal integrity
• Committed to self-development and success

What we offer

Learning & Development:

We provide an environment that fosters continuous development and supports personal and professional growth. Employees are encouraged to identify development areas aligned with strategic priorities, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. A structured framework and emap academy programs support role-specific learning and broader development.

Benefits:

• 25 days of annual leave, with the option to buy or sell additional days; pro-rata for part-time employees
• One additional day of leave per year - Celebration Day
• Health plan
• Life assurance
• Private virtual GP access
• Seasonal flu jabs available at the office
• Continuous learning & development opportunities
• In-house Excellence Awards and other innovation projects
• Discounted gym memberships
• Rail season ticket loans
• Annual Summer & Winter Celebrations
• Work from home during August
• Income protection and more

Privacy: Metropolis Group respects the privacy of every person whose data we process and complies with data protection laws. See our privacy policy at www.metropolis.co.uk/privacy.

Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without regard to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.

How to apply: Please submit your CV and covering letter. Due to high application volumes, we may not provide individual feedback at the application stage; shortlisted applicants will be contacted within 10 working days.