Overview

Account Manager - Technical Services and Infrastructure

BASE LOCATION: Bellshill (hybrid)

SALARY: Circa £45K Depending on skills and experience + Commission

WORKING PATTERN: Permanent | Full-time (35 hours per week)

ROLE PURPOSE:

As an Account Manager you will be responsible for managing and developing existing client relationships, ensuring the delivery of outstanding service, and driving growth through cross-sell and up-sell opportunities. Acting as the primary point of contact for your portfolio of clients, you will understand their business priorities, identify opportunities to add value, and position Kick as a trusted long-term partner for their IT strategy. This role requires strong relationship management, commercial acumen, and a proactive approach to customer success.

This role requires a deep understanding of the Microsoft technology ecosystem, exceptional communication skills and an ability to build close relationships, influence stakeholders and close deals.

Key Responsibilities

• Manage and nurture a portfolio of existing clients within the Technical Services & Infrastructure division.
• Develop a deep understanding of each client’s business, technology landscape, and strategic goals to identify opportunities for growth.
• Act as the trusted advisor and first point of contact for client queries, issues, and escalations, ensuring high levels of customer satisfaction.
• Work with technical consultants, solution architects, and support teams to ensure seamless delivery of services and projects.
• Proactively identify and develop cross-sell and up-sell opportunities across Kick ICT’s portfolio, including cloud services, networking, cyber security, and managed support.
• Build account development plans and deliver regular review meetings with clients to measure performance and identify future requirements.
• Maintain accurate and up-to-date records of account activity, opportunities, and forecasting within CRM systems.
• Meet and exceed revenue retention and growth targets.
• Represent Kick at industry events, networking forums, and partner engagements.

What you need

• Proven experience in account management or client relationship management within IT services, technical services, or infrastructure.
• Strong knowledge of managed IT services, cloud (Microsoft Azure/M365), networking, infrastructure, and cyber security solutions.
• Excellent communication and interpersonal skills, with the ability to build trusted relationships at all levels.
• Commercial acumen and experience of growing accounts through consultative, value-led conversations.
• Ability to collaborate effectively with internal teams to deliver client outcomes.
• Highly organised, with strong attention to detail and ability to manage multiple client accounts simultaneously.
• Target-driven, proactive, and motivated to deliver customer success and revenue growth.

Benefits

• 30 days holiday, rising by 1 day per year after 2 years service (prorated for part-time employees)
• An additional day of annual leave for your birthday, within your birthday month
• Private healthcare with access to 24/7 Digital GP and gym discounts
• Salary sacrifice pension scheme
• Life insurance up to 2x your salary
• Enhanced maternity, paternity and adoption leave
• Discounts on childcare costs through partnership with Yellownest
• Cycle to work scheme
• BHN Benefits portal: Home & Tech scheme, retail discounts, bYond cashback
• Social events throughout the year
• Eligibility to receive £500 reward as part of the Excellence Award scheme
• Discounted access to LivingWell Health Club (Bellshill)
• Wellbeing support through external partners, including financial wellbeing
• Company-sponsored volunteering days

Seniority level

• Not Applicable

Employment type

• Full-time

Industries

• IT Services and IT Consulting