We’re looking for an enthusiastic, conscientious Account Manager with great people skills, who is keen to build a career in a friendly, fun and dynamic agency. Someone who is fundamentally passionate about client services and delivering a high standard of work, and itching with curiosity about how client businesses (and agencies) grow.

As an Account Manager you will operate at the heart of our agency and will be key to the successful, profitable, and efficient delivery of our creative output for our clients. You will work to support the Account Directors and Senior Account Directors in the day-to-day running of the accounts and delivery for clients. You will also be responsible for owning and leading your own projects within the account

This is a hybrid role which for us means a mix of working from home and our office in Soho, London.

We ideally need someone who has some prior experience in paid media and CRM.

What you will do...

• You will be the source of truth for agency and clients when it comes to internal and external meeting preparation, note taking, actions to follow up and resource management, supporting both teams to ensure we’re always looking ahead.
• You will lead with minimal support on up to medium-sized performance marketing and CRM projects and be responsive to client requests.
• You will also work with line managers to support in building project plans, booking creative resource and managing budgets.
• You will be the go-to point across each project you manage, this will include: taking briefs from the client and managing their expectations; organising kick offs internally; writing the brief; briefing the Creative department or Paid Media (Performance / Social) team; ensuring all departments are managed and kept in the loop; delivering the campaign on time and on budget and retaining the client’s innate trust in you.
• You will also work closely with our client’s third parties to deliver campaigns where needed.

• Project Scoping – a proven track record in scoping campaigns, ensuring creation of accurate resource plans, project schedules and price quotes, with clarity about what is and isn’t included in the scope.
• An Eye for Detail - always ensuring an excellent standard of delivery from the agency.
• Strong Communication Skills - you’ll be a calm, clear and confident communicator - you’ll hold the specific delivery knowledge and will be the go-to person of your team to make things happen.
• You’ll also be an active listener and problem-solver with the ability to build trusted relationships with internal teams, clients, and partners.
• Positive Attitude - A ‘can-do / go-getter’ attitude and with an ability to make things happen.
• A quick, self-motivated learner – you’re genuinely interested in getting under the skin of clients’ businesses, audiences and challenges and the different tools we as an agency can bring to bear on these.
• Highest level of organisational skills with the ability to prioritise (and clearly communicate around) multiple tasks from different stakeholders
• Experience working on CRM across multiple channels. Telecommunications experience is beneficial, but not essential.
• Experience working on Paid Media and Social workstreams

This is us…

The TMW story is born out of the many successes we’ve created for our clients over the past 30 years, and now encompasses offices in London and Bristol with clients all over the world.

We create ideas that move people.

We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM and award-winning creativity to make it all happen.

TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.

What we value…

Together, we put people first and believe our values make us who we are.

Give a Damn: We care about each other, our clients and our work. And this shines through everything we do.

Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.

Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.

Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.

What we give…

A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.

Here’s a snapshot of just some of the benefits you can enjoy as part of the team.

• 25 days’ holiday + Bank Holidays
• Christmas closure
• Volunteer day and Birthday Day off
• Contributory Pension Scheme
• Life Assurance
• Healthcare Cash Back Scheme
• Interest free travel season ticket loan, Cycle scheme

We have a calendar of social and charity events throughout the year, there’s always something going on.

Join us and join in. We make noise. We laugh. We share. We welcome new ideas and new people – including you.

Sound good? If you think you tick all the boxes, please send your CV and tell us why you should join the team.

As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you’re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can.

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