Overview

We are looking for a driven Account Support Executive to work with a portfolio of customers including large construction companies, major infrastructure clients, and suppliers in the built environment sector.

Do you have a passion for sustainability? Are you a self-starter with good relationship building skills? If yes, then we would love to hear from you!

The Role at a Glance:

Account Support Executive
Old Street London office based / Hybrid Working
£30,000
Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more…
Permanent - Full Time
Reporting to: Account Manager

Product / Service: Sustainability Consultancy; Training & Events
Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike
Closing date: 26th September

The Account Support Executive Opportunity:

We are looking for a driven Account Support Executive to help embed the award-winning Supply Chain Sustainability School within organisations, to help them receive value from their annual fee.

As Account Support Executive, you will support a team of Account Managers to provide an outstanding level of service to a portfolio of large-scale companies from the built environment, implementing action plans to embed the Supply Chain Sustainability School within their internal teams and supply chains.

Your key objectives are to support the delivery of best value and benefits of the School to our customers and collaborate to ensure customer satisfaction, resulting in a high retention rate.

Key Responsibilities

• Working closely with Account Managers to develop a good working relationship with a specific cohort of our customers
• Attending meetings with customers to record and agree actions to help them embed the School internally and through its supply chain and delivering against agreed actions in the timescale agreed
• Developing an excellent understanding of the online platforms, promoting their use and benefits and supporting the customers to actively engage in the platform
• Devising strategies to engage customer supply chains and internal colleagues in the learning and reporting platforms
• Being the main point of contact for users of the platforms, providing guidance and excellent customer support
• Analysing data to develop reports that demonstrate the financial value and impact and contribute to analysis reports
• Attending customer events to promote the benefits of engaging and reaching more people
• Ensuring guidance documents and collateral are up to date to maximise use of the benefits and platforms
• Other tasks as instructed which support the Partners, Customer Success Team or business as a whole

About you

• At least 1 year working in a commercial environment
• Willingness to work collaboratively and responsively with colleagues and key stakeholders
• Ability to communicate clearly in both verbal and written form, with good telephone skills
• Excellent organisational skills with attention to detail and ability to work in a flexible and creative way
• Ability to multi-task and prioritise in a busy environment
• Proactive approach - a “can do” attitude and proven ability to make things happen
• Takes on full ownership and responsibility for their work, solve problems and manage workload proactively
• Ability to engage meaningfully with stakeholders, good relationship, and trust building skills
• Excellent IT skills and competency in working with online platforms
• Passion for sustainability is desirable

What’s on Offer

• A competitive market salary of £30,000
• 25 days + 8 statutory holidays, plus an extra day for your birthday
• Hybrid working with a minimum of one day in the office per week
• 8% employer pension contribution
• If we exceed targets, the full team gets rewarded through our profit share scheme
• Discretionary bonus
• Fitness allowance
• Enhanced maternity/paternity pay and childcare schemes
• Volunteer days
• Access to our vibrant Old Street office featuring a lounge, café bar, gym, and rooftop terrace
• Leverage professional memberships and development programmes tailored to your career aspirations

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager.

Application notice: We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

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If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.