About The Role

JobDescription: Admissions and Parent SupportOfficer

Reports to: Admissions and Parent SupportManager

Location:West London (WhiteCity) with occasional travel to nursery sites

Contract:Permanent

Pattern:FullTime (37.5 hours per week) - Part-time considered, minimum 0.8 FTE

Salary:£27-29k (depending on qualifications and experience)

Abouttherole:

We are seeking anAdmissions and Parent SupportOfficerto join the Ark Start team. This is a varied and rewardingrole for someone who enjoys working with people, thrives in a fast-pacedenvironment, and takes pride in being highly organised and detail-oriented.

Ark Start currently operates six nurseries across London,with more settings due to open over the next year. Each Admissions and ParentSupport Officer will support up to four nurseries, working closely with nurserymanagers and families to ensure smooth admissions processes, excellent customerservice, and effective communication.

The role would suit a highly organised individual who wouldthrive working with a range of different people in a dynamic and fast-growingorganisation.

Key Responsibilities

• Managethe admissions and sales process to achieve occupancy targets.
• Act as the first point ofcontact for parents via phone and email, ensuring a professional andwelcoming service.
• Oversee Ark Start’sgeneral communications, ensuring queries are answered promptly or directedappropriately.
• Liaise with area managersto keep information accurate and up to date, supporting both customerrequirements and financial targets.
• Maintain accurate recordson the management information system.
• Handle initial complaintsand queries, escalating to nursery managers where necessary.
• Ensure all admissions datais current and reliable.
• Provide regular reports tonursery managers and SLT on enquiries, occupancy, and forecasts.
• Monitor and report onadditional paid services, including catering, bookings, and offsitevisits.
• Manage catering bookings,track orders and uptake, and ensure waste is minimised.
• Carry out regular debtreviews, ensuring timely follow-up and escalation where required.
• Arrange and coordinatehome and setting visits for new starters, ensuring families feel welcomedand supported.
• Ensure parent declarationsare issued and signed.
• Ensure funding is appliedto the systems correctly and claims submitted in a timely manner.

Other

• Supportand cover across all Ark Start nurseries, as required
• Updatecommunicationstemplates and process plan
• Supportwith marketing for new nursery openings
• Undertakeother tasks as directed by the Admissions and Parent Services Manager

Benefits

• Our working patterns aim to strike the right balance between in-person collaboration and remote working. You will be based in our state-of-the-art office in West London, allowing you to connect with colleagues, with the flexibility to work remotely on occasion
• Our flexitime policy allows you to work your hours around our core hours of 10.00 - 16.00, helping you prioritise your work-life balance and personal commitments
• 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays
• As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to
• Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests

About Us

Diversity and inclusion:

We aim to build a diverse and inclusive organisation whereeveryone – staff and students – can do their best work and achieve their fullpotential. We want to reflect and represent diverse perspectives across ourorganisation because we know that doing so will make us stronger and moreeffective. To know more about Ark’s diversity and inclusion commitments, pleaseclick on thislink.

Safeguarding statement

Ark is committed to safeguarding and promoting the welfareof children and young people in its academies. In order to meet thisresponsibility, its academies follow a rigorous selection process to discourageand screen out unsuitable applicants.

Ark requires all employees to undertake an enhanced DBScheck. You are required, before appointment, to disclose any unspentconviction, cautions, reprimands or warnings under the Rehabilitation ofOffenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead totermination of employment. However, disclosure of a criminal background willnot necessarily debar you from employment - this will depend upon the nature ofthe offence(s) and when they occurred. To read more about Ark’s saferrecruitment process, please click thislink.

Please note we will be reviewing applications on anon-going basis and this role may close earlier than advertised depending on thelevel of response. We strongly encourage to submit your application at yourearliest convenience.

If you would like to hear more about this role or aboutArk Start, please contactHR@arkstart.org.uk.