Overview

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com

Role Overview

We are seeking a dynamic and knowledgeable Aftersales Retailer Network Support Specialist to join our team at Stellantis. This role requires an individual with a solid understanding of Stellantis policies, processes and systems, to train and support staff within a Stellantis brand environment.

The ideal candidate will have a proactive attitude, excellent presentation skills, and the ability to work effectively with SMEs, system NSCs, and dealership networks. You may currently be someone who is a key member of staff at a Peugeot / Citroen / DS / Vauxhall / Fiat / Jeep / Alfa Romeo / Fiat Pro or Abarth Authorised Repairer, looking for the next step. Brand experience is key for this role; however, we of course will support in the upskill for any additional Brand(s) knowledge (System / Policy).

Key Responsibilities

• Deliver training support on Stellantis Aftersales, Warranty and Technical systems, ensuring understanding and compliance with company policies and processes.

• Provide expertise in Warranty management and vehicle lookup tools, to optimise operational efficiency.

• Develop training material in collaboration with subject matter experts. Present and also co-host training sessions, confidently presenting material to diverse audiences.

• Collaborate with Subject Matter Experts (SMEs), system owners and NSC staff to gather, update, and share accurate information.

• Offer tailored support to enhance dealership knowledge and usage of Stellantis tools and systems.

• Utilise Microsoft Office tools to prepare and deliver training materials effectively

Person Requirements

• Sound knowledge of Stellantis Operating Standards, policies, processes, and systems (Aftersales and Warranty).

• Previous Warranty Policy / Process / Clerical experience in a Stellantis brand environment is ESSENTIAL (xFCA / xPSA or BOTH)

• Competency in vehicle technical infrastructure and utilities.

• Confidence in delivering or supporting training material as a presenter or co-host

• Demonstrated ability to seek out and utilise information from relevant sources.

• Proficient in Microsoft Office packages.

• Competency in using Stellantis systems either xPSA/xFCA or Both, examples;

• Service Box, EPGC / SAGAI, Link Entry, eSIGI / Tempario WEB, Dealer Connect

• Familiarity with additional Aftersales utilities is Adventageous

• Experience within a multi-branded site adhering to multiple Stellantis mandates is also Advantageous

This role would suit a candidate who has a strong Warranty department background.

Our Calex Core Values

• Caring & Supportive

• Open & Honest

• Welcoming & Inclusive

• Collaborative & Inspiring

• Enjoyable & Rewarding

• Flexible & Adaptable

• Accountable & Reliable

• Healthy & Sustainable

Salary & Benefits

Circa £35,000 – £37,000 dependant on experience, Company Car (BIK)*, 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice).

Company Car (BIK)* – Example costings, based on a high-spec, fully electric Peugeot e-2008 GT: The P11D value is approximately £32,845. Therefore, the annual tax payable by the employee would be approx. £130 per year (20% taxpayer). Our Company Cars also include, Insurance, tax, tyres, breakdown cover and Windscreen repairs.

Contract

Full Time / Permanent

Working Hours

Monday – Friday, 40 hours per week

Place of Work

This is a hybrid role, working from home and the Stellantis Performance Academy in Coventry. There will also be regional travel expected with this position, so flexibility is required.

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK (www.calexuk.com).

Visa Sponsorship

Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.