AI Business Solutions – Solution Engineer (Sales & Service)

London, United Kingdom

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Date posted

Sep 04, 2025

Job number

1847995

Work site

Up to 50% work from home

Travel

25-50 %

Role type

Profession

Technology Sales

Solution Engineering

Employment type

Full-Time

Overview

Do you love technology? Do you want to make companies more successful by applying technology ? Do you enjoy helping people to understand technology and trends? If so, then we have the job for you. We are looking for someone with a passion for technology to join the AI Business Solutions team.

Microsoft CEO Satya Nadella has defined our mission to empower every individual and every organization on the planet to achieve more. All of us in the AI Business Solutions Team come to work to inspire people and help them to achieve business outcomes and drive significant business success for our customers in the era of AI.

The mission of AI Business Solutions is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization. With the power of AI, our solutions enable customers to leverage data insights, automate processes, personalize experiences, and innovate with agility.

As a Solution Engineer , you will work closely with sales teams to understand the customer's needs, goals, and challenges, and showcase how Dynamics 365 , Power Platform and AI can help them in their transformation. You will also provide reassurance throughout the sales cycle, ensuring that the proposed solution meets the customer's requirements and expectations. By combining your technical knowledge, communication skills, and customer focus, you will be able to inspire and influence customers to choose Microsoft AI Business Solutions .

The mission of AI Business Solutions is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization. With the power of AI, our solutions enable customers to leverage data insights, automate processes, personalize experiences, and innovate with agility.

Y ou will have the chance to develop your career in a dynamic and supportive environment. You will embrace a growth mindset and learn from feedback, coaching, and mentoring. You will be encouraged to share your authentic self and bring your unique perspectives and ideas to the table. You will be part of a diverse and inclusive team that values collaboration, innovation, and customer success , enabling you to accelerate your career growth, develop deep business acumen and develop your selling skills .

By aligning Microsoft’s AI Business Solutions with each customer’s unique industry context, you will demonstrate how our technologies can drive operational efficiency, enhance customer engagement, and unlock new revenue streams. Your ability to translate industry trends into actionable solution strategies will be key to building trust with business and technical decision-makers and securing long-term customer success.

In this role you will be the Solution Engineer (pre-sales consultant) for your assigned workload (Sales & Service inc Contact Centre) , working with the sales team that consists of Solution Specialist, Customer Success Unit , partners, you will advance pipeline by assisting in qualifying the deal, developing the strategy and inspiring the CxO , b usiness d ecision m aker s and Technical d ecision m aker s .

You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. Highlighting how advancements in AI can provide benefit to an organization.

You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support.

We f ocu s on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer’s solution design endorsement. Once the solution design is secured, you will support the Solution Specialist in finalizing the customer proposal and assisting with licensing.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

• T echnical pre-sales or technical consulting, or related experience OR equivalent experience.
• E xperience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management .
• R elated experience:
• Technical pre- sales for business applications and/or SaaS-based company or similar technology .
• B est practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying , and expanding product opportunities .
• Ability to drive and influence stakeholders across organizational boundaries through organizational, presentation, envisioning, writing, and verbal communication skills.
• Proven track record in prioritization and orchestration of resources for complex customer digital transformation engagements.
• Deep understanding of:
• Business application solutions
• Commercial cloud offerings, ideally Microsoft’s cloud platform as well as competitive knowledge of other business applications and related ecosystems.
• Business value selling methodologies and practices that successfully convey the value and business outcomes
• How to uncover customer’s stated and unstated needs and how technology can be leveraged to solve business problems .
• High level of self-awareness, reflection, and empathy.
• Ability to skillfully communicate, demonstrate , and prove the value of b usiness a pplications .
• Proven collaborator capable of influencing internal and external teams .
• Excellent presentation and communications skills across various customer stakeholders, e.g., CIO, CFO, CMO, VP of Sales, etc.

Responsibilities

• Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement .
• Engage with the account team to land solution envisioning sessions and business value assessments.
• Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/ CxO /Technical Decision Maker connections.
• A ddress solution architecture considerations and competitive objection handling .
• Assist in formalizing the customer proposal .
• C ollaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators .
• Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value .

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .