• Salary: £45-55k
• Location: United Kingdom, France or Germany | Hybrid/Remote Working
• Key Feature: Join a hyper-growth tech company revolutionising eCommerce with AI-driven solutions

A real Career Defining Opportunity!

Passion, Energy, Hunger and Ambition are vital for this business at this stage of their evolution - face into your fears and flaws in order to grow, learn and excel!

As the exciting world of Amazon and Retail Media continues to evolve, almost daily, our client is scaling fast to meet rising demand. With rapid expansion across Europe and an exciting product roadmap, this new role is part of a broader investment in world-class customer experience. It's an opportunity to help shape the future of commerce while developing your own career in a high-impact environment.

We are working with a market-leading, high-growth SaaS business that's redefining how brands compete online. Their cutting-edge platform powers smarter eCommerce decisions for global brands across Amazon, Walmart, Instacart, and more. Backed by first-to-market technology, the company blends machine learning with deep category expertise-enabling clients to win in the fast-moving digital commerce space. With a collaborative culture and a commitment to mentorship, this is an outstanding environment for driven professionals ready to grow.

The Customer Success Manager will:

• Advise clients throughout their journey-from onboarding to advanced strategic optimisation
• Act as the voice of the customer, escalating and resolving complex issues with speed and empathy
• Support client growth by identifying upsell opportunities and introducing new features
• Collaborate cross-functionally to feed insights into product strategy and development
• Drive operational excellence by contributing to process improvements and knowledge sharing

Essential Skills:

• Experience managing an Amazon business-brand, manufacturer, or agency side
• Exposure to other marketplaces (e.g., Walmart, eBay, Target) is highly desirable
• Analytical mindset and ability to derive insights from performance data
• Strong stakeholder engagement and communication skills, including at executive level
• Proficiency with CRM systems and a track record of successful project delivery
• Passion, Energy, Hunger and Ambition are vital for this business at this stage of their evolution - face into your fears and flaws in order to grow, learn and excel!

Benefits & Perks:

• Flexible, hybrid working model across major European locations
• Work with a dynamic, passionate team on a truly innovative product
• Fast-track career growth with mentorship and learning from industry leaders
• Make a measurable impact with some of the world's most recognisable brands
• Be part of a company shaping the future of digital commerce

Apply and let's take that step on a career defining journey.