Application Support Analyst - Compliance Systems

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

Office: London (50% Hybrid required as a min)

The Application Support Analyst will support the operation of Compliance systems within the Compliance Department. The primary focus of the role is to assist with administration and troubleshooting on a number of business applications.

The role will also provide additional support to the Compliance team in compiling reports and other statistics for the team.

Job Duties

• Provide 2nd line support for Compliance team applications, including Intapp Intake and Conflicts and other SaaS solutions
• Manage and resolve incidents and service requests using ServiceNow
• Monitor system performance and troubleshoot issues across all compliance systems
• Maintain system configurations, including user access and permissions and reference data tables
• Raise and manage support cases with third-party vendors, tracking resolution and follow-up
• Work with internal IT, compliance, and business teams to support upgrades, testing, and deployments
• Document support procedures, known issues, and configuration changes

Education, Skills & Experience

• Experience supporting business-critical applications, ideally in compliance, legal, or risk environments
• Familiarity with ServiceNow or another ITSM tool for incident and request management
• Understanding of SaaS and on-premise system support models
• Strong troubleshooting, analytical, and communication skills
• Detail-oriented with good documentation practices
• Experience managing vendor relationships and external support escalations
• Experience with Intapp Intake and Conflicts (or similar workflow systems such as Power Automate)
• Good working knowledge of MS Excel and/or Power BI

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.